Public Safety Officer

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The Public Safety Officer is responsible for ensuring public safety and customer satisfaction for external and internal customers by making regular and routine rounds of the facility to ensure that the facility is secure and safe. Following all safety and emergency procedures, directing traffic, holding assigned posts, providing assistance and information to customers, and other duties as described below. May be trained and assigned to work as parking garage cashier.

This role pays an hourly rate of $21.07 (per CBA).

Benefits as per the union agreement.

This position will remain open until December 31, 2025

Responsibilities

• Greet all patrons and provide information regarding events, shows, and facility
• Challenge unauthorized personnel in restricted areas
• File written reports of incidents on shift
• Take appropriate, prescribed actions in the event of an emergency
• Follow and enforce established safety and security procedures
• Follow and enforce established code of conduct
• All duties and responsibilities as assigned
• Make regular and routine rounds of facility noting and correcting unsafe or insecure conditions
• Ensure orderly operations in parking garage as assigned by directing traffic and assisting patrons
• Provide friendly and helpful service to all customers, clients, the public and other employees
• Complete and file accurate and detailed reports on activity during shift
• Take further and immediate action to correct conditions as needed
• Collect parking fees using computerized systems
• Complete and file accurate and detailed cash-handling logs and reports according to established cash-handling protocols
• Bid all patrons a friendly farewell, a safe journey home, and thank them for visiting, as they leave the parking garage

Qualifications

• High School Diploma/GED required
• Previous experience as a Security Guard and/or cashier or similar position preferred
• Flexibility to work required hours including nights, weekends, and holidays as necessary
• Ability to physically perform the duties required of this position
• Capable or oral and written communications skills
• Basic computer skills including navigating keyboard and simple data entry
• Respond well to direction, able to follow oral and written instructions
• Ability to handle multiple priorities and to follow procedures and policies under pressure and in emergency situations
• Must be able to pass criminal background check

Ability To:

• Be flexible in accepting daily assignments/ duties
• Understand safety awareness
• Complete tasks timely and effectively
• Follow event calendar and resumes and weekly schedules
• Work as a team players
• Work weekends and holidays
• Attend department meetings
• Maintain the cleanliness of the work environment
• Clean equipment and store neatly in proper location
• Complete other duties as assigned by Sergeant/Supervisors and Public Safety Manager
• Ability to communicate and follow both written and orally instructions
• Ability to walk long distances and stand for extended periods of time on a regular, daily basis
• Ability to bend, stoop, reach, and perform repetitive motions and a regular, daily basis

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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