Client Solutions Manager

Advertising & Sales

Client Solutions Manager - Telco - Global Business Solutions - Los Angeles

Location

:

Los Angeles

Employment Type

:

Regular

Job Code

:

A140578

Responsibilities

About the Team:

TikTok's Global Business Solutions (GBS) team is at the forefront of driving advertising innovation, offering scalable solutions for brands to connect with audiences in meaningful ways. The Client Solutions Manager will work closely with the sales team to provide support and expertise in meeting client objectives and providing best in class customer service to both internal and external clients. The CSM will be responsible for negotiating and optimizing complex opportunities and use data and analytics to build a consultative solution for our clients. They will establish and strengthen key client relationships with a focus on driving revenue, advertiser education & advertiser satisfaction. Success in this position requires a great focus on client service, ability to thrive in a dynamic work environment, and provide custom solutions for advertisers leveraging our unique suite of ad products.

Responsibilities:

• Manage and grow post-sale client relationships and revenue for advertisers
• Become an expert in TikTok solutions for businesses of all sizes and adapt recommendations quickly to suit varying client needs
• Grow revenue, educate and lead upsell conversations with clients post initial sale
• Spearhead client education on products and product updates to advise on the best approach to drive business outcomes for clients and agencies
• Outline and oversee all measurement strategies for clients in relation to tracking metrics and delivering results
• Identify optimization opportunities for improving performance
• Demonstrate expertise in all matters relevant to your book of business, including escalation and troubleshooting to resolve client issues
• Consult and coach clients and agencies to achieve greater results on TikTok solutions

Qualifications

Minimum Qualifications

• 5+ years of campaign management experience
• Mobile marketing background with familiarity with all relevant KPIs
• Experience in account management and/or client services roles in digital marketing or ad tech
• Experience with auction-based ad networks
• Strong analytical skills to identify data-driven insights
• Background in performance advertising, managing complex and scaling challenges
• Experience diagnosing and solving technical problems with product and engineering teams

Preferred Qualifications

• Knowledge of the apps industry; experience working in or with apps companies is an advantage
• Strong communication skills and ability to build relationships
• Ability to pitch and upsell effectively
• Ability to prioritize and manage tasks in a fast-paced environment
• Proven track record of growing account revenue, developing custom media strategies, and managing product testing roadmaps
• Familiarity with measurement frameworks and attribution models

Job Information

【For Pay Transparency】Compensation Description (Annually)

The base salary range for this position in the selected city is $ $103234 annually.

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Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

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Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

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The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

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For Los Angeles County (unincorporated) Candidates:

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Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

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1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

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1. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

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1. Exercising sound judgment.

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About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

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Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

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We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

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Diversity & Inclusion

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TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us