Client Manager

2 weeks ago

Ann Arbor, Michigan, United States NSF International Full time

The Client Manager is responsible for managing and growing client relationships within the NSF. This role focuses on supporting key accounts, identifying growth opportunities, and ensuring client satisfaction through effective communication and coordination. The Client Manager works closely with internal teams to deliver high-quality service and support business development initiatives.

  • Responsibilities: Manage key accounts by serving as the primary client contact and ensuring consistent, high-quality service
  • Develop client relationships through proactive engagement and tailored solutions that address client needs
  • Coordinate stakeholder interactions to maintain alignment, satisfaction, and support service optimization
  • Ensure customer satisfaction by tracking feedback and collaborating with internal teams for smooth delivery
  • Support cross-selling efforts by identifying opportunities and aligning services with client goals
  • Contribute to business planning by building account strategies and adjusting to meet performance targets
  • Assist sales efforts through RFP participation, proposal development, and client business reviews
  • Maintain CRM accuracy by documenting all client activities for effective reporting and forecasting
LI-TS1
  • Qualifications: Bachelor's degree in Business, Science, or a related field
  • 3–5 years of experience in client management, account coordination, or sales, preferably in TIC or technical services
  • Strong interpersonal, communication, and organizational skills
  • Proficiency in CRM systems and Microsoft Office Suite
  • Ability to manage multiple priorities and collaborate across teams
  • Willingness to travel

About Us: With a legacy spanning more than 80 years, NSF leverages science and innovation to improve human and planet health. We provide science-driven, independent testing, inspection, certification, and advisory services and develop the very standards that drive the food, water, and life sciences industries worldwide. We empower our clients to navigate shifting regulations to improve consumer health, safety, and quality of life.

One of our core values is We Are One NSF. This means that while we're one team, we embrace the cultural, ethnic, language, and demographic diversity that reflects the societies in which we live and work.

Come join a team that makes a difference in the world. More information about NSF can be found at

NSF is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Notice to Agency and Search Firm Representatives: Please note that NSF is not accepting unsolicited resumes from agencies/search firms for this role. Resumes submitted to an NSF employee by a third-party agency without a valid written & signed search agreement between NSF and said third-party agency will become the sole property of NSF. No fee will be paid if a candidate is hired as a result of an unsolicited agency or search firm referral. Thank you.

About the Team: From farm to fork, NSF is the go-to partner for the food, nutrition and wellness industries – ensuring the highest level of product safety, quality, integrity and sustainability. Across the globe, we continue to lead the way in certification, testing and compliance services, empowering our clients to deliver safer, higher-quality products to consumers while meeting the demands of an ever-changing regulatory environment.

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