CRM Data Steward

Summary

Willkie Farr & Gallagher LLP is looking for CRM Data Stewards to support the client development and marketing team. Willkie is an elite international law firm of approximately 1,300 lawyers located in 16 offices in six countries.

This role will be responsible for maintaining the accuracy, integrity, and usability of the firm's CRM database to support business development and marketing initiatives. The ideal candidate will standardize and enrich contact data and conduct regular audits. They will create and manage segmented marketing lists, generate reports, and assist in the distribution of client communications through the firm's email marketing tools. In collaboration with attorneys and marketing team members, the CRM Data Stewards will help publish client alerts and newsletters, troubleshoot user issues, and promote consistent use of CRM features and best practices across the firm.

At Willkie, we believe great people are the key to our success. As such, we are offering a highly competitive compensation package with exceptional benefits. If you are looking to work in a friendly, collaborative environment that affords unique opportunities to expand your professional development, this role is for you

Responsibilities

• Perform data quality and maintenance for the CRM system – standardize data entries, research and update company/contact information, log activities, merge duplicate records, etc.
• Create and maintain the Firm's various marketing lists in the CRM – import lists, promote contacts, segment lists and populate data fields
• Perform searches and create custom reports in the CRM
• Create and send client communications with the firm's email marketing tool
• Work with attorneys in the publication of alerts and newsletters
• Support CRM users by troubleshooting user issues, completing requests and explaining the CRM's features and functionality
• Collaborate with marketing team members and perform other duties as assigned

Qualifications

• Experience in coding/scripting, networking
• A minimum of two years of experience as a CRM data steward
• Experience with email marketing platforms (e.g., Dispatch, Vuture, Marketing Cloud)
• Superior aptitude for detail and accuracy
• Must have strong research skills
• Must have excellent communication (written and verbal) and client service skills
• Must work well under pressure, be organized, a proactive thinker and a team player
• Diplomacy, tact and ability to maintain confidentiality are required
• Proficient in MS Office Suite, especially Microsoft Word and Excel
• Flexibility to come in office a few select days a year

ADA Requirements

• Ability to sit at a desk most of the working day and walk short distances
• Needs manual dexterity, speed and accuracy in handling office equipment
• Ability to work efficiently and accurately in an atmosphere of frequent interruption
• Ability to work in close proximity to other individuals
• Ability to carry light objects, e.g., files, small objects and supplies a short distance.
• Must be able to lift, carry and move objects up to 25 lbs.

Employment Status

• Non-Exempt
• Remote

Pay RangeUSD $60, USD $70,000.00 /Yr.
Pay Range Statement

The salary range for this role represents the Firm's good faith and reasonable estimate of the range of possible compensation at the time of posting. Actual compensation will be dependent upon a number of factors, including but not limited to, the candidate's relevant experience, qualifications and location. Willkie offers a comprehensive suite of benefit programs to all eligible employees. A summary of available benefits can be found Here in the Career section of the Firm's website.

EEO Statement

Willkie Farr & Gallagher is an Equal Opportunity employer. We do not discriminate based upon actual or perceived: race (including hair texture, protective hairstyles and other traits associated with race), color, age, religious creed, citizenship, citizenship status and alienage, nationality, national origin or ancestry, ethnicity or creed, disability, genetic information or medical condition, reproductive health decision making, pregnancy or maternity, paternity, marital or civil partnership status, caregiver status, gender (including gender identity, expression, nonconformity, gender reassignment or status as a transgender individual), sex, sexual orientation or preference, veteran or military status, height, weight, any other characteristic protected by law or any combination thereof. We are committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let the hiring manager know.

California Applicants

Pursuant to the City of Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO) and the San Francisco Fair Chance Ordinance, we will consider qualified applicant with arrest and conviction records.

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