Training Coordinator

This is an in office position in either Oceanside, CA or San Juan Capistrano, CA.

The Training Coordinator works within the Training Department to support the development of yard and office employees by delivering practical instruction, reinforcing company standards, and promoting consistent performance across all locations.

This role reports to the Training Director working closely with the Training Department and collaborates with HR, Safety, and site leadership teams to ensure consistent onboarding and performance standards.

This position is based in Southern California (Oceanside or San Juan Capistrano) and requires regular travel throughout the region, typically 2 days per week, and longer in support of new locations.

Primary Responsibilities

• Provide instruction to new employees and those moving into new positions, helping them understand nursery operations, safety procedures, company culture, and role expectations.
• Deliver one-on-one and group training sessions, both in person and virtually, following the Training Schedule. Includes training on DMWN Orientation, Customer Service, and systems such as ERP, POS, WMS, Dispatch, and Microsoft Office.
• Teach and reinforce proper procedures for systems, order management, customer service, and account management; review transactions and other deliverables for accuracy and completeness.
• Coordinate with department leads to schedule shadowing opportunities and cross-training with experienced team members.
• Act as a go-to resource for questions, troubleshooting, and ongoing support during both onboarding and regular training activities.
• Assist with creating, revising, and translating procedures and materials to keep documentation current, clear, and accessible.
• Support new system and process rollouts by learning new tools, providing feedback to the development team, and coordinating training across multiple sites.
• Maintain accurate training records and schedules in coordination with the Training and HR departments.
• Support HR and Safety teams in the creation of training materials.
• Travel to DMWN sites on a regular basis to conduct training sessions, maintain consistent standards across locations, and support integration of new locations.
• Promote a positive, hands-on learning environment that reflects DMWN's Mission, Core Values, and Shared Responsibilities.
• Performs other duties as assigned.

Experience and Other Requirements

• Experience: At least 2 years of experience in a wholesale nursery, horticultural operation, or related industry.
• Training background: Prior experience training, mentoring, or onboarding employees is strongly preferred.
• Systems knowledge: Comfortable using and teaching ERP, POS, WMS, and dispatch systems; quick to learn new software and procedures.
• Technology skills: Proficient with Microsoft 365 (Outlook, Teams, Excel, Word, PowerPoint).
• Bilingual (English/Spanish): Able to train, communicate, and translate in both languages.
• Communication skills: Clear, patient, and confident when explaining procedures or demonstrating tasks.
• Organizational skills: Able to plan training schedules, track progress, and manage multiple training programs simultaneously.
• People-focused: Enjoys working closely with others, encourages learning, and builds confidence through supportive instruction.
• Attention to detail: Reviews deliverables (like sales orders and load sheets) for accuracy and consistency.
• Flexibility: Adapt training methods to fit different teams and environments.
• Team player: Works closely with Training Department, HR, Safety, and both office and yard department leads to create a consistent, supportive training experience.

Job Specifications

This position requires a balance of hands-on yard instruction and office-based administrative work. The employee will regularly travel to multiple company locations throughout Southern California and occasionally to locations within the Northern California region. While on site, the employee is expected to conduct training sessions in active nursery environments, observe operational practices, and demonstrate procedures to employees.

The role involves walking on uneven ground, standing for extended periods, bending, reaching, climbing short ladders or steps, and occasionally lifting or moving items up to 30 pounds when demonstrating yard or warehouse procedures.

At the same time, the position includes substantial desk-based work, such as preparing lesson plans, updating materials, tracking training progress, and communicating with leadership. The employee must be able to remain in a stationary position for extended periods, operate standard office equipment, and effectively use video conferencing tools and Microsoft 365 applications. Occasional remote work may be permitted for planning, documentation, or administrative tasks when not scheduled to deliver on-site training.

Regular travel by car between company locations is required, including occasional overnight stays. A valid driver's license and the ability to travel to all assigned sites are required.

Work Environment & Exposure

• Frequent work outdoors in nursery and yard environments, with exposure to varying temperatures, weather conditions, and seasonal elements.
• Regular presence in operational areas with potential exposure to dust, soil, noise from equipment, moving vehicles, and live plant materials.
• Must be able to safely navigate busy yards, including areas where forklifts, trucks, and other heavy equipment are in operation.
• Occasional work indoors in office, classroom, or conference settings, both on site and virtually.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.