Card Services Support Specialist

2 weeks ago

Orlando, Florida, United States AutoPayPlus by U.S. Equity Advantage Full time

Position: Card Services Specialist

Location: Orlando, FL (On-site)

Department: Card Services

Reports To: Card Services Manager

Position Summary

The Card Services Agent plays a crucial role in maintaining the operational best practices of AutoPayPlus for all programs under the Card Services department, ensuring alignment with the company's core values of Above & Beyond, Do the Right Thing, Innovation, Team, We Care, and Work Ethic. The Card Services Agent should always exhibit professionalism and trustworthiness and provide a five-star member experience every day.

Duties and responsibilities

  • Handle inbound calls from members and partners, offering customer service solutions and support for operational processes.
  • Provides member care services for all AutoPay+Perks programs.
  • Works with Dealer Services department to support F&I commission debit card users.
  • Completes time sensitive reports and business processes.
  • Provides excellent member support through various forms of communication.
  • Contacts members directly to rectify any issues with the issuing of their debit cards.
  • Retrieves member information to update and keep data current.
  • Works closely with other team members and management to achieve company goals.

Qualifications

  • The position requires one (1) to two (2) years of customer service, data entry and/or clerical experience.
  • Must possess a High School Diploma
  • Strong attention to detail and excellent analytical skills.
  • Must be able to multi-task
  • Exceptional written and verbal communication abilities.
  • Possess a strong willingness to learn
  • Proficiency with CRM systems, Microsoft Office, and digital communication tools.
  • Experience in contact center dialing solutions, Five9 experience a plus
  • Successful completion of a comprehensive background check and credit check is required.

Working conditions

The work is performed in an office setting.

Physical requirements

The position is not physically demanding. The role involves continuous periods of sedentary work including repeated motions of wrists, hands, and fingers for working on a computer keyboard.

Direct reports

There are no direct reports for this role.

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