Tier II OPU Analyst

Essential Job Functions
Global Compensation provides compensation services to U.S. Foreign Service employees, Department of State Civil Service employees and Locally Employed (LE) staff. They provide both American and LE Staff payroll services for U.S. Agencies Overseas and Annuity services for Foreign Service Retirees. With locations in Charleston, South Carolina and Bangkok, Thailand, Global Compensation manages one of the most complex compensation environments in the world, providing compensation services in 180 countries and 140 currencies. Services include time and attendance, payroll, annuity payments, customer support, withholding, benefits, record keeping and reporting for our employees working domestically and overseas at our Embassies and Missions. Global Compensation's primary goal is to provide world-class compensation services to its customers.

Global Compensation requires a contractor to provide Analyst support to the Office of Global Compensation, Pay Systems, Overpayments Division. The Office of Pay Systems provides advisory, liaison, and support services for the Office of American, LE, and Annuitant Pay Processing Operations. They are responsible for defining user requirements for system modifications and communicating them to the Information Resource management (IRM) Bureau. They manage the System Request database and set priorities for the efficient allocation of IRM resources. They also provide liaison between the Department of State and the Office of Personnel Management's Employee Express Service. As part of the larger Global Compensation Directorate, they participate in the GFS quality management process, striving to continuously improve our services. They also play a key part in the Global Foreign Affairs Compensation System (GFACS) Implementation, and we recently participated in the implementation of GFACS for the Retirement Accounts Division, replacing the legacy Foreign Affairs Retirement and Disability System (FARADS). They are currently participating in the replacement of the legacy Consolidated American Payroll & Pension System (CAPPS) with a modern state-of-the-art GFACS Payroll and Time and Attendance system. The position provides support to the Director of Pay Systems.

Job Responsibilities

• Assist with employee training and training development.
• Assist Project Lead with audits of employee work.
• Provide shadowing support to staff to ensure accuracy in processing.
• Ad hoc project support.
• Assistant to the Team Lead and Assistant Team Lead.
• Creation and maintenance of Quality Work Instructions and Reference Documents.
• Processing and auditing overpayment transactions (prior year and current year) related to salary, benefits, and allowances.
• Researching and interpreting policy to determine eligibility for payment of salary, allowances, entitlements, and benefit contributions.
• Notifying customers of overpayments (preparing initial notification of indebtedness via letter from Global Compensation.
• Answering Payroll Customer Support (PCS) inquiries and general inquiries from internal customers
• Retrieve, research and analyze pay history in the proprietary financial systems.
• Calculating overpayments made with automated tools and/or manually due to personnel actions, time and attendance adjustments, Post arrival/departure, etc.
• Establishing a method of repayment per debt collection authorizations, and proposing alternate repayments schedules, if necessary.
• Filing all work and correspondence by indexing in Document Imaging System (DIS).
• Professionally communicate with co-workers, management, and customers (internal/external) via email, IM (instant messaging) and in person about overpayment transactions.
• Monitoring debt collections, including payments submitted to Accounts Receivable, Pay.Gov, and salary deduction Creating cases in the Debt Management Database and completing ongoing updates until the case has been closed.
• Processing actions to correct overstated earnings, including preparing letters of credit, W2 Corrections, and manual adjustments in the pay processing system.
• Performs other payroll project duties as assigned.

Skills
Our most Successful Employees in this Position Demonstrate:

• Curiosity
• Analytical Mind
• Ability to Research

Preferred Skills, But Not Required

• The Department prefers candidates that have experience with some of the systems and technical environments supporting DoS, performing help desk support for large, complex financial system implementations and knowledge of Federal accounting/financial management policies, practices, operations, and procedures. Experience in supporting the development/implementation of large, complex financial management systems is preferred.
• Personnel shall possess superior multi-tasking, customer service, analytical, organizational, oral, and written communication skills, as well as a strong attention to detail.
• Requires experience with computer-based applications including word-processing, spreadsheets, and database management systems. MS Excel and MS Word experience at an intermediate level is required.
• Experience with processing payroll including manual creation of W-2s and 1099's is highly preferred.

Qualifications
Minimum Requirements:

• A four-year degree from an accredited college or university is required.

• Provides support similar to a Senior Financial Analyst, but in a narrower range of operations and under closer supervision of more senior personnel. A financial analyst would support a defined operation or function, such as examination for invoices for technical errors, recommending action to certifying officials, processing transaction exceptions according to prescribed procedures, recording obligations, recording expenditures, preparing source documentation for requisitions for services, or maintaining memorandum records supporting budget formulation and/or execution.

• Experience with relevant financial management systems and ability to analyze complex requirements, develop alternate solutions, and perform evaluations of a wide range of systems and related financial services support issues. Performs as an analyst supporting design, implementation, and testing of accounting and financial management systems. Works as a team member analyzing task requirements, developing work plans, executing assignments, and preparing documentation. The Department prefers candidates that have experience with some of the systems and technical environments supporting accounting and financial services, performing help desk support for large, complex financial system implementations, and knowledge of Federal accounting/financial management policies, practices, operations, and procedures. Functional expertise and experience in Federal accounting operations, policies practices, reporting and business processes/requirements is desirable.

Provides business process analysis, systems analysis and system support services requiring knowledge and experience with the automated systems that support financial services, overseas and domestic, or in-depth functional knowledge of financial operations that provides

Work Schedule
The employee will work an 8-hour shift between the hours of 6:15 am to 6:00 pm with a non-compensated 45-minute lunch (See your Project Manager for work schedule and department policies). Additional hours may be required and must be authorized by your Project Manager and DoS Management.
This is an in-site role.