Business Analyst II

Please note, employment offered to residents in the following states only: Connecticut, Delaware, Massachusetts, Maryland, Maine, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, Vermont.

At Preferred, we understand the importance of holistic health. To meet the diverse needs of our employees, we offer a comprehensive set of benefits:

Financial

• Short-term disability, long-term disability, and life insurance coverage are provided at no cost
• Optional benefits include enhanced life insurance and critical illness plans
• 401k plan with an employer contribution that you will receive regardless of your own contribution to the plan
• A cash-balance pension plan
• Student Loan Repayment Assistance
• A short-term incentive plan for all employees

Social

• Generous paid time off, offering of 25 days at hire (prorated based on start date for the first year)
• 7 days of paid sick leave
• 10 paid company holidays
• Personalized paid time off after 3 years

Emotional

• Access to 26 sessions with a BetterHelp therapist each year for you and up to 5 dependents, as well as access to all of BetterHelp's group and digital resources
• Access to Family First, a team of care experts who can provide you and your loved ones 1:1 assistance with a variety of caregiving solutions, from elder care to legal and financial challenges, insurance and Medicare navigation, and more

Physical

• Medical, dental, and vision coverage options begin on the first day of employment
• Health Savings Accounts (with a generous employer contribution)

YOUR PURPOSE AND FUNCTION IN OUR COMPANY:

The Business Analyst II achieves predictable outcomes and project success for the project portfolio through gathering and understanding business needs and translating to requirements for projects of moderate to high complexity. The Business Analyst II manages product visions and backlogs and represents stakeholders in order to drive the implementation of enhancements and new product offerings aligned with organizational strategy.

The Business Analyst II will:

• Analyze business processes, identify process deficiencies, research solutions, and coordinate the remediation of identified deficiencies.
• Work with functional area representatives and leaders to define project costs and benefits aligned with organizational strategy to construct business cases.
• Maintain project alignment to business case and corporate strategies through continued formal and informal project reviews.
• Elicit, identity, analyze and document project requirements and change requests.
• Work with Project Managers to manage backlogs to ensure continuous alignment with organizational strategy and prioritize delivery of high value features and solutions.
• Facilitate vendor selection process.
• Act as liaison between various departments and vendors.
• Contribute to quantitative risk assessments, providing inputs and analysis for risk.
• Update project documentation and relevant knowledge bases; analyze lessons learned and share with other business analysts and team members.
• Guide and peer coach Business Analyst I personnel; onboard and train new Business Analysts.
• Facilitate User Acceptance Testing (UAT) sessions, product demos, and product training when appropriate.
• Complete a broad range of documentation and administrative tasks including scheduling and maintaining calendars, facilitating meetings, scribing and distributing meetings notes and action items, and other tasks as required.

KEY CAPABILITIES FOR SUCCESS:

Communication & Teamwork

• Excellent verbal and written communication skills with strong attention to detail
• Strong ability to develop and deliver informative, well-organized presentations and meetings
• Effective at communicating confidential, difficult, and/or sensitive information tactfully
• Interacts professionally and collaboratively with cross-functional and diverse teams including virtual
• Strong ability to guide and advise others

Innovation & Problem-Solving

• Strong business acumen with thorough knowledge of the insurance industry, markets, and strategy
• Demonstrates initiative and problem-solving attitude utilizing data

• Strong use of situational judgement to determine best course of action for a given issue

• Technology inclined

• Ability to learn and apply Lean Six Sigma methodologies and tools

Project Execution

• Knowledge of and ability to apply project management principles and practices
• Knowledge of and ability to apply project financial and accounting practices
• Exceptional time management, organizational and prioritization skills

QUALIFICATIONS:

• Bachelor's degree required, or Associates degree with equivalent experience
• 3+ years' experience in the insurance industry preferred
• 3+ years' experience as a business analyst or similar role documenting business and technical requirements required
• Active Certified PMI Professional in Business Analysis (PMI-PBA) required, or working towards
• Insurance industry related designation will be required within 18 months of employment
• Proficient in technology platforms utilized by Preferred Mutual including but not limited to Windows, Microsoft Office Suite, and internet-based applications, etc.

ABOUT US: As a mutual company, we are independent by nature, so we think about insurance solutions a little differently. Through listening, problem solving, examining your challenges and collaborating on the right solutions for you, Preferred Mutual independent agents provide flexible solutions and adapt to your evolving needs. We do the same for our employees. We are process and domain experts, focused on the solutions that deliver results for our clients and our company. We offer a great work environment, professional development, challenging careers, and competitive compensation. With Preferred, there are no surprises. You can count on us to deliver on our promises and be there when you need us, as your insurance provider and your employer. Preferred Mutual is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

DISCLAIMER: This role (job) description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification. The duties described are not to be interpreted as being all-inclusive to any specific employee. Management reserves the rights to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Nothing in this position description changes the at-will employment relationship existing between Preferred Mutual Insurance Company and its employees.

The base pay range for this position is $69,000 to $100,000 paid on a salaried basis. The rate offered to any candidate will be reflective of the candidate's experience and any relevant education, certification, or qualifications related to their ability to perform the responsibilities of this position as permitted by law.