Implementation Specialist

Are you passionate about teaching others, are tech savvy, and want to make a meaningful impact in the veterinary industry? We're hiring for Veterinary Software Implementation Specialists at IDEXX

We're looking for passionate problem solvers to support the implementation of our ezyVet Practice Management software to our new customers. Our implementers are responsible for training our new customers on ezyVet, configuring their ezyVet Software site specific to the clinics needs, optimizing workflows, and getting the clinic up and running smoothly.

You'll be building important client relationships, problem solve and most importantly provide engaging virtual teaching on the software to set our new customers up for success.

We have three different working options for this role

Virtual USA

Hybrid, 2 days onsite in our Frisco, TX office, and 3 days remote

Hybrid 2 days onsite in our Westbrook, ME office, 3 days remote

But what is ezyVet you ask? ezyVet is a cloud based Veterinary Practice Management Software. We provide easy to use Software that helps veterinary practices save time, increase revenue, communicate better with clients and reduce workload stress. We are a premium software product and a part IDEXX's Veterinary offerings. Pets and tech, it's a winning combo

Within IDEXX we are a part of the IDEXX Veterinary Software portfolio. With a focus on software solutions, we are dedicated to enhancing the health and well-being of pets, people, and livestock around the world. Through the power of the cloud, our solutions simplify the flow of information across any practice and link vets to what they need when they need it. Patient data. Client communications. Business insights. All at their fingertips.

Our journey is solving veterinary practices' most pressing needs by focusing on innovation to drive meaningful improvements in animal health.

What you will do:

• Training veterinary professionals on how to use ezyVet, specific to their role in the clinic.
• Project manage implementations, ensuring each clinic/practice/hospital is confidently utilizing ezyVet and the software configuration is fit for purpose.
• Problem solve, understand the clinics needs and workflows to configure the software appropriately
• Change management with the clinic
• Build and deliver webinar based training and configuration curriculum.
• Manage an assortment of projects all at different stages
• Collaborate with internal teams to help craft the software, prioritize feature and fix releases, streamline processes and generally build amazing outcomes.

What you will need to succeed:

• Hardworking. Are you results orientated and do what it takes to get the job done? We're all about getting the win for the team and our customers.
• Experience working in a busy environment with strong time and time & project management skills.
• Experience with project management ideal
• Confidence to articulate complex subject matter to a range of audiences.
• Excellent attitude, a sense of humor and coolness under pressure.
• Strong attention to detail.
• Experience in the veterinary industry a bonus

What you can expect from us:

• Opportunity for annual cash bonus
• Health / Dental / Vision Benefits Day-One
• 5% matching 401k
• Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more

Why IDEXX

We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.

So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

Let's pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.