Customer Service Representative
2 weeks ago
Simply Southern is a nationally recognized apparel brand that celebrates the preppy American lifestyle. Founded in Greensboro, NC in 2005, Simply Southern has been creating vibrant, catchy t-shirts and clothing for more than a decade. Simply Southern began as a small apparel kiosk in a mall in 2005. Today, Simply Southern is sold by over 6,000 independent retailers and has 32 of our own retail stores throughout 14 states. Between our corporate office, production facility, and retail locations, Simply Southern employs over 400 people. Simply Southern is passionate about helping the less fortunate and using our success for good. Simply Southern donates to a variety of organizations but are best known for our efforts to help sea turtle conservation and ChildFund International. To date, Simply Southern has donated over $6 million in cash and merchandise.
Simply Southern is looking to hire a Customer Service Representative to assist our customers and sales representatives either in person or over the phone, through payments, order processing, questions and concerns, or any other needs.
KEY RESPONSIBILITIES:
- Assist customers in an enthusiastic and courteous manner; provide outstanding customer service.
- Provide account information to customers, including but not limited to account balances and histories.
- Perform maintenance, placement/removal of holds, and changes for all account types.
- Provide timely resolution of customer complaints, concerns, and inquiries.
- Work closely with customers or sales reps to place and process orders.
- Develop and maintain knowledge of all merchandise in selling area to effectively assist customers with accurate information, including low in-stocks
- Process payments and manage invoices
- Perform other related duties as assigned by management.
QUALIFICATIONS/SKILLS:
- Previous customer service experience is preferred
- Commitment to excellence and high standards
- Ability to manage different priorities and tasks
- Flexibility and willingness to work as a team player
- Professional appearance and demeanor
- Ability to understand and follow written and verbal instructions.
- Ability to effectively communicate with people at all levels and from various backgrounds
- A willingness to learn and accept feedback
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