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Technical Support Technician

2 weeks ago

Houston, Texas, United States ReviveRX & Ways2Well Full time $50,000 - $70,000 per year

Company Overview

Ways2Well is redefining the future of healthcare. As a leader in regenerative and preventive medicine, we empower patients to take control of their health through data-driven, personalized care. We're breaking away from outdated models—leveraging cutting-edge technology, digital care platforms, and bold thinking to deliver high-impact healthcare at scale.

Responsibilities:
  • Provide technical support for internal software systems and patient-facing technology
  • Troubleshoot and diagnose issues, resolving simple problems independently
  • Communicate directly with patients to help resolve technical difficulties, ensuring a positive and supportive customer service experience
  • Coordinate with developers to implement fixes for complex issues
  • Assist in maintaining system performance and reliability
  • Document common technical issues and solutions to improve response efficiency
Qualifications:
  • Bachelor's degree in a technical or STEM field.
  • Some job experience in supporting technical environments.
  • Strong problem-solving and communication skills, with the ability to explain technical concepts to non-technical users.
  • Customer service experience or a demonstrated ability to work directly with end users is a plus.
  • Familiarity with light scripting, PowerBI, or AWS is a plus.

Why Join Us?

Be part of a dynamic team driving innovation in health and wellness technology while directly supporting patients and providers in their care journey.