lead patient access svc rep, fcp

4 days ago

Oak Creek, Wisconsin, United States Froedtert Health Full time $42,000 - $84,000 per year

Discover. Achieve. Succeed.

BeHere

Location: US:WI:OAK CREEK at our CP-DREXEL TOWN SQ HLTH CENTER facility.

This job is ON - SITE.

FTE:

Standard Hours: 40.00

Shift: Shift 1

Shift Details: some flexibility

Job Summary:

Under general supervision coordinates operations of the PASR team in a manner that facilitates efficient and patient focused scheduling of services. Coordinates education, workflow enhancement to ensure organizational objectives. Requires a focus on customer service during all patient and staff interactions.

EXPERIENCE DESCRIPTION:

A minimum of 3 years of prior experience as a receptionist/assistant or customer service field is required. A minimum of 3-5 years of prior informal or formal leadership experience is preferred. Experience in a medical/healthcare setting is preferred.

EDUCATION DESCRIPTION:

High School diploma or equivalent is required

SPECIAL SKILLS DESCRIPTION:

Effective communication skills, oral and written required. Ability to multi-task. Strong proactive organizational skills a must. Must have excellent customer service skills. Must be proficient in Microsoft Outlook and Word. Knowledge of medical terminology and EpicCare is preferred. Proficiency in Microsoft Excel and Visio is preferred.

Perks & Benefits at Froedtert Health

Froedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following:

  • Paid time off
  • Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities
  • Academic Partnership with the Medical College of Wisconsin
  • Referral bonuses
  • Retirement plan - 403b
  • Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
    Employee Assistance Programs, Adoption Assistance, Healthy Contributions, , Moving Assistance, Discounts on gym memberships, travel and other work life benefits available

The Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin's only academic medical center and adult Level I Trauma center engaged in thousands of clinical trials and studies. The Froedtert & MCW health network, which includes ten hospitals, nearly 2,000 physicians and more than 45 health centers and clinics draw patients from throughout the Midwest and the nation.

We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at We maintain a drug-free workplace and perform pre-employment substance abuse testing. During your application and interview process, if you have a need that requires an accommodation, please contact us at We will attempt to fulfill all reasonable accommodation requests.

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