Medical Receptionist Lead

2 days ago

Oak Creek, Wisconsin, United States Tender Touch Therapy, LLC Full time

Medical Receptionist Lead

Our Purpose:

We believe in empowering every child, one ability at a time. Our dedicated employees collaborate with our patients and their care team to provide positive experiences that foster growth. The Result? Increased independence, confidence, and well-being for those we serve..

Position Overview: Effective coordination between the office manager and front desk staff with efficient and effective day to day operations in accordance with clinic policy and procedure to positively impact a patient's overall plan of care from start to finish.

Status: Full Time

Hours: Flexible; Monday-Friday, 7:30am-6pm, 30 hours a week.

Travel: This position will require the ability to travel between clinics on occasion. 

Responsibilities:

Oversight of Front Desk Receptionist:

  • Maintain Front Desk Operations
  • Maintain Front Desk Schedules
  • Coordinate coverage for hours
  • Create and Administer job training program for Front Desk staff
  • Review staff dashboard
  • Run weekly reports
  • Complete and track Patient forms
  • Complete Level 1 interviews
  • Train new staff
  • Complete Performance Reviews

Training and Professional Development:

  • Investigate, review and retrain on errors of staff and track accordingly
  • Effectively roll out new policies and procedures
  • Promote Team Building

Scheduler Oversight:

  • Monitor and maintain wait list
  • Monthly communication with managers for staffing needs
  • Review end of bonus period
  • Monitor No shows and cancels
  • Oversight of mass text alerts

General Receptionist Duties:

  • Answer phones, check voicemail
  • Review and respond to emails and tasks
  • Front desk reports to be ran
  • Therapists' schedules maintained/conflicts resolved appropriately
  • Maintain HIPAA compliance
  • Maintaining the daily front desk checklist
  • Other daily front desk operations
  • Must travel to multiple locations weekly
  • Preform all assigned front desk responsibilities/sub-products
  • Attend lead meetings, department meeting, and all staff meeting

Requirements:

  • 1 year or more in the Healthcare setting
  • Experience in leadership or management a plus
  • Strong computer skills (proficient with Microsoft products)

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