Case Coordinator

We're Hiring: Case Coordinator

Location: Cherry Hill

Employment Type: Non-exempt Full-Time, Hybrid

Reports to: Sr Case Coordinator

Hourly Rate: $20.08-$22.97

Bancroft is a leading service-provider for children and adults with autism, other intellectual or developmental disabilities or those in need of neurological rehabilitation.

We provide a full continuum of highly effective services — for people of all ages and every level of abilities — based on best practices and scientifically proven techniques. Our services include special education, vocational training, supported employment, structured day programs, group home and apartment programs both on-campus and in the community, short-term behavioral stabilization services for children, and in-home and outpatient rehabilitation services.

As a nonprofit organization, we are solely committed to supporting people with special needs and their families, to help make it One World. For Everyone.  Bancroft is currently seeking a Case Coordinator to join our team.

The Case Coordinator works collaboratively with Bancroft program leadership, clinical staff, Finance staff, with guardians/family members and external case managers/funders to ensure that individuals served, and  individuals accepted for admission, meet and maintain funding eligibility for Bancroft services

Explore How Bancroft Makes an Impact

• Manage aspects related to assigned caseload that pertain to access to Bancroft services, family advocacy, and funding and ensure cases are approached in a thoughtful, holistic manner that reflects Bancroft's core values. 
• Schedule and coordinate the annual plan meetings and ensure that all care team members are included. 
• Ensure that all documentation for the annual plan is promptly prepared and provided to the appropriate parties. 
• Ensures that the annual plan accurately captures needed services and ensures that funding authorizations are in place for the services.
• As needed facilitates eligibility and benefit checks and oversees the process of redetermining and/or restoring eligibility for benefits and entitlements. 
• Assist with securing funding authorizations for durable medical equipment and adaptive devices. 
• Support the process when individuals transfer services to a new program or service line by ensuring that transfer meetings are held with external care team members' input and that all documentation is in place for no disruption in funding.
• Ensure that all pertinent contact information for each individual and his/her care team and relationships is accurately maintained in the electronic database (Salesforce). Enters discharges and transfers into Salesforce.
• Oversee the electronic files for assigned caseload.
• Ensure that guardianship and Power of Attorney documentation is on file.
• Assist families, individuals served and residential care teams with resolving medical insurance issues.
• For new admissions, attend the pre-admission and admissions meetings to meet the external care team members and to learn about the service needs of the individual being admitted.
• Coordinate the discharge planning process. Prepare the discharge letter and the discharge summary. 
• Maintain a clear understanding of the funding regulations relevant to assigned caseload.
• Maintain a working knowledge of all Bancroft Policies and Procedures relevant to the Case Coordinator position.
• May oversee the recording of and accuracy of attendance for assigned caseload.
• Provide training to managers and others as needed.
• Serve as a resource for program managers and directors to resolve random, unassigned issues that impede the individual's access to service, health and overall progression.
• Serves as a role model by projecting a positive self-image of professionalism, appearance, confidentiality, courtesy, conduct, honesty, fairness, personal integrity, and a respect for the fundamental rights, dignity, and privacy of others.
• Abides by the Bancroft Code of Ethics, Mission Statement, and Vision Statement in promoting ethical behavior, establishing relationships and providing guidance in decision-making situations
• Remains current with required training certifications, meets state-regulated licensing and regulatory accreditation, and adheres to mandatory requirements.
• Maintains effective and collaborative verbal and written communications with colleagues, those served, external case managers and family members and/or guardians.
• Willingly and effectively cooperates with Bancroft, The Department of Human Services, The Division of Developmental Disabilities (DDD), and other licensing or state agencies or local municipalities in any inspections, audits and investigations, upon request.
• Maintains a safe and respectful environment, free of abuse, neglect, or exploitation; does not allow weapons, threats, bullying or intimidation.

Education & Experience:  Bachelor's degree required.  Minimum of two (2) years' experience of related experience in case management and family advocacy required. 

Special Skills:

Proven ability to effectively communicate both verbally and in written form required.  Effective and proven ability to prioritize, multi-task; management skills required, as well as flexibility and adaptability. Ability to assess situations, problem solve and delegate tasks. Effective interpersonal and organizational skills. Basic math skills required. Operative knowledge of MS Office Word and Excel spreadsheets preferred.  Valid driver's license required in incumbent's legal name and current address with no provisional restrictions

What You'll Love About Bancroft: 

• Meaningful Purpose: We truly make a difference in the lives of others, which inspires us to be better people, and gives us purpose. 
• Lasting Bonds: We are a close-knit, committed team who feel like a second family
• Personal Growth: There are opportunities to learn and build skills, professional development, career advancement, tuition assistance, and loan repayment programs 
• Outstanding Benefits: We offer competitive salaries, retirement savings program, generous paid time off, medical and dental insurance, and more

About Bancroft

At Bancroft, you'll do more than just make an impact. We are a care team of 2,700 employees across 200+ facilities and homes in NJ, PA, and DE committed to making a lasting difference in the lives of the people we serve and their loved ones. Together, we work diligently and compassionately, to improve the lives of the people we serve. Find your purpose and more at Bancroft.

Real Life. Real Purpose.

Bancroft stands strong against racism and hate of all kinds and supports actions leading to respect, equality, fairness and peace. We advocate for and embrace an inclusive and just world. One world. For everyone. We work with heart, respect and collaboration. We are communicators, listeners, problem solvers, partners and collaborators. Bring your authentic self to our team.  

Bancroft is an Equal Opportunity Employer, and supports diversity, equity and inclusion in its hiring and employment practices, so that every team member can feel a true sense of belonging, and maximize their unique potential.  To this end, all applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, veteran status or any other characteristic protected by law.  

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