Patient Services Representative

*Brief Description
Essential Duties and Responsibilities*

• Provides friendly, courteous and professional service at all time to all patients, visitors, co-workers, and leaders to Provide an Exceptional Experience to Everyone, Every Time.
• Follows the requirements of our Patient Experience trainings and requirements.
• Demonstrates an excellent understanding of telephone usage and the operation of the telephone system
• Obtains, verifies, and/or updates demographics and insurance information in the EMR
• Performs verification of patient information – Ask for 2 –with every patient, every time, without fail.
• Ensures the protection of PHI and strictly adheres to all MCR privacy policies including the use of social media.
• Demonstrates professionalism at all times with appearance and demeanor. Follows all dress code requirements every day including adhering to non personal cellphone policy in work spaces.
• Answers in-coming telephone calls within three (3) rings and accurately directs and/or assists the caller; remembering to provide a Warm Transfer.
• Calls patients to schedule advanced and same day appointments and accurately enters new or follow-up information into the EMR.
• Explains services and operating hours; and is knowledgeable about services offered by MCR Health.
• Accurately explains and assists patients to complete eligibility forms for reduced fees (slide scale) based on the most current guidelines.
• Completes patient screening, verifies eligibility and authorizations for specific patient populations (e.g. OB patients for Presumptive Eligibility for Pregnant Women (PEPW)).
• Informs and guides patients to appropriate resources
• Clearly articulates payment requirements with patient; informs patients of deductibles, out-of- pocket expenses, co-payments, prior balances and percentage payables thus facilitating cash collections for identified services; communicates with Insurance Department, Billing Department and Financial Counselor as needed
• Protect medical records and other health information from loss, destruction or unauthorized use or access.

• Perform health information management duties include, but are not limited to:

• Assist patients and nursing staff to complete medical release forms

• Perform release of information activities in accordance with state and federal regulations, preparing, scanning and/or copying requested information from the medical record
• Receive, sort and route mail - hospital patient documents, lab results, and other clinical information received from third party providers for review and sign-off by MCR providers

• File/Scan loose clinical documentation into appropriate section of corresponding patient medical record. All documentation filed/scanned within 24 hours

• Acts as an excellent teammate and refrains from gossip or spreading hurtful information to others.

• Supports the goals and mission of the company
• Adheres to the safety policy of the company
• Performs other duties as assigned

*Skills*

• Outstanding communication and patient service skills
• Demonstrates Empathy to patients
• Ability to maintain confidences and demonstrate ethical behavior
• Ability to perform well in a high-volume environment.
• Ability to function effectively under stressful situations.
• Must be flexible, resourceful and able to troubleshoot.
• Must be able to handle multiple projects/tasks simultaneously and set priorities.
• Must maintain a professional demeanor and appearance at all time.

*Requirements*

• High School Graduate or GED equivalent.
• Minimum of six months of customer service experience in a high-volume impact environment, preferably in a healthcare field.
• Excellent customer service expertise.
• Bilingual (Spanish / English) is beneficial.
• Reliable transportation to/from site and ability to be moved between sites as assigned

*Requirements*

• Minimum of a High School Diploma or GED
• 6+ months of customer service experience in a fast-paced environment preferred
• Healthcare experience preferred

*Summary*
The Patient Services Representative (PSR) is responsible for friendly, courteous, professional, and informative service to the MCR's patients seeking to schedule appointments, requiring referrals, or needing other information or services. The Patient Services Representative (PSR) provides a caring and compassionate environment to our patients and ensures an Exceptional Experience to Everyone Every Time. The PSR is responsible for participating in a smooth front office operation and is accountable for meeting Time of Service Collections goals, conducting Pre-Visit verification and confirmation, and end of day reconciliation among other requirements. Must be proficient with EHR programs and procedures as it relates to their responsibilities. The PSR must be focused and able to multi-task throughout the day.

Why MCR Health?
A career at MCR Health offers exciting opportunities with one of the largest Healthcare companies in the areas we serve. Now, more than ever, we are looking for exceptional people to support our passion to provide "Exceptional Care to Everyone, Every Time", and to support our Mission
to serve everyone
. Whether you are providing direct patient care or in other areas of our Company, you can find a home here. We invite you to be part of our Company where you can grow your career and serve with your heart.

In our time of Company growth, we are seeking a
Medical Receptionist
.

Work Location:
Sarasota and Lakewood Ranch, FL

*As Part Of This Role, You Will:*

• Be the first person who greets our patients with a smile
• Check in our patients for their appointments and schedule any needed follow-up appointments
• Answer calls to schedule appointments
• Answer questions about our services and hours
• Call patients to schedule future and same-day appointments

*What You Need To Bring To This Role:*

• Minimum HS/GED
• 6+ months of customer service experience in a fast-paced environment preferred (healthcare experience a plus)
• Excellent listening and interpersonal skills
• Ability to effectively interact with customers in stressful situations
• Must be flexible, resourceful, and able to troubleshoot
• Must be able to handle multiple tasks simultaneously and set priorities
• Bilingual (Spanish/English) a plus
• MCR Health is a drug-free workplace. All job applicants selected for employment are required to submit to a pre-employment drug test and background check.