IT Support Manager

At Nebraska Furniture Mart (NFM), we've been hiring friends since 1937—people who share our passion for helping customers feel right at home. If you share our vision, we invite you to be one of us People love working here Named one of Furniture Today's Best places to work, and here a few reasons why: A FUN, stable work environment, with no layoffs in our history. A safe place to work and shop, development opportunities leading you to the career of your dreams and a culture that encourages volunteering and serving our communities.

Pay Range: $70,066-106,851.00 annually

Job Description: Your Piece of the Puzzle
NFM's I.T. Support Manager leads the local planning, implementation, and maintenance of all IT services supporting the assigned location, serving all IT users and managing 10,000+ units. While partnering closely with the IT division for enterprise-level initiatives, infrastructure standards and major implementations, oversee on-site execution of IT infrastructure projects including new store construction, remodels, and site expansion along with daily operations, vendor coordination, budgeting, and helpdesk service delivery. This position oversees the onsite Tier 2 support team responsible for bridging frontline (Tier 1) and engineering/escalation (Tier 3) support.

Job Duties: A Day in the Life

• Play your Part: Lead complex IT initiatives and deployments while adapting to shifting business needs, ensuring projects stay on track and aligned with organizational priorities
• Be the Expert: Act as a key IT voice in leadership discussions, delivering clear, professional updates and presentations to senior and executive audiences, including other site leadership as well as other internal partners
• Unravel: Develop and manage operational and capital budgets for IT equipment, tools, and services needed for ongoing store operations
• Collaborate: Lead the full IT lifecycle for new store launches, including infrastructure planning with corporate IT teams, equipment deployment, asset management, and service readiness
• Support: Coordinate phased deployments as needed across warehouses, data centers, and retail spaces
• Manage: Oversee configuration, installation, and validation of all IT equipment (e.g., desktops/laptops, POS systems, EMVs, kiosks, wireless/cell phones, security systems, paging/audio systems etc.)

Your work will directly impact our ability to help people create a lifestyle they love, for the people they love-because that's what we love.

Qualifications: Can You Check These Boxes?

• Bachelor's degree with area of specialization in management, information systems or PC/computer diagnosis and repair
• 6 years' experience in IT infrastructure and operations, preferably in large-scale enterprise or multi-site environments
• Comp TIA A+ or related certification required
• CCNA, A+ required
• Lead or Supervisor experience preferred
• Demonstrated leadership in managing Tier 2 support functions and coordinating effectively with Tier 1 and Tier 3 teams
• Proven track record in executing IT infrastructure projects, including new store builds, remodels, and large-scale deployments
• Leads with a team-first mindset, focusing on coaching, development, and removing obstacles to support individual and team success
• Deep understanding of IT service management (ITSM) and asset management processes (ITAM) platforms such as ServiceNow, Ivanti, and Lansweeper
• Strong vendor and contractor management skills, including procurement, service agreements, and onsite coordination
• Experience developing and managing operational and capital budgets for IT services and equipment
• Excellent troubleshooting and problem-solving skills across a wide range of hardware and software platforms
• Effective communicator with the ability to collaborate across departments including construction, facilities, store leadership, and line staff
• Strong organizational and project management skills with a focus on meeting deadlines and service level agreements (SLAs)
• Experience working in a team-oriented, collaborative environment
• Strong customer service skills
• Valid driver's license and acceptable driving record
• Ability to work nights, weekends and/or early morning hours based on business need
• Pre-employment screening includes, but isn't limited to, criminal background check

Benefits: What's in It for You?
As a full-time member of our NFM Family, you will enjoy:

• Same day pay - access to your earned pay on-demand, when you need it the most
• Competitive pay - generous annual increases up to 7%
• Inclusive culture – Because everyone who works or shops at NFM should feel right at home
• Health, dental, vision, life Insurance, short and long term disability
• Paid holidays (upon hire) and paid time off (after 90 days)
• Staff discount on merchandise (Collectively, NFM staff have saved almost $2 million on purchases in the last 12 months)
• Virtual and in-person career development opportunities at all levels
• Paid community volunteer opportunities
• Tuition Reimbursement
• You'll start saving for your retirement immediately in NFM's 401(k) and you're eligible for company match after one year. NFM's 401(k) also offers Berkshire Stock as an investment option

Nebraska Furniture Mart is an Equal Opportunity Employer