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Receptionist

14 hours ago

Richmond, Virginia, United States Saint Paul Church Full time

VALUE PROPOSITION:

We invite you to join our Administrative Services Team, as we deliver excellent service in support of assigned functions (Finance, Human Resources, Operations, etc.) and Ministry Teams. We work together to ensure we're meeting needs and being good stewards of resources. If you're looking for a positive environment, competitive benefits and the opportunity to make a difference......We encourage you to consider joining our team.

SUMMARY:

The Receptionist will manage the front desk at the assigned campus in a courteous and professional manner while maintaining a welcoming reception area.

PRIMARY DUTIES (list order does not signify level of importance):

  • Greets members, guests and vendors and provide direction and information
  • Maintains visitor log
  • Answers phone calls, screens and routes calls appropriately
  • Updates member and guest records in church management system
  • Opens, sorts and distributes mail
  • Handles individual and mass mailings
  • Sends e-Care notifications, bereavement letters and other member-related documents
  • Prepares and prints funeral programs
  • Receives, processes and ensures confidentiality of sensitive information
  • Generates letters, labels and certificates, as requested
  • Performs other related duties, as assigned.

EDUCATION/EXPERIENCE:

  • High school diploma, GED, or suitable equivalent.
  • 2-3 years of experience as a receptionist or similar support role.

KNOWLEDGE, SKILLS, OR ABILITIES:

  • Knowledge of the church's workflow and operating procedures
  • Demonstrated ability to communicate to all levels of the organization.
  • Demonstrated ability to pay attention to detail and ensure accuracy
  • Demonstrated ability to use discretion and sensitivity when handling confidential information.
  • Intermediate to advanced computer literacy and accurate typing skills
  • Beginner to Mid-level proficiency in Microsoft Office Suite (Word, EXCEL and Powerpoint)
  • Exceptional communication skills - verbal, written, and interpersonal
  • Exceptional organizational skills
  • Ability to discern the needs of others and to respond appropriately based on a clear understanding of the church's core values, policies and procedures
  • Professional phone etiquette
  • Ability to handle multiple phone calls at once, then inform and contact others
  • Ability to work in a fast-paced environment and navigate effectively under pressure
  • Ability to work occasional evening and weekend hours as needed

PHYSICAL DEMANDS AND WORKING ENVIRONMENT:

  • Sitting for extended periods, occasional standing, walking, bending, and lifting up to 15 lbs.