Program Manager

Position Status
Full time

Shift
First Shift (Days - Less than 12 hours per shift) (United States of America)

Hours Per Week
40

Job Information

Exemption Status: Exempt

A Brief Overview

Plans, directs and coordinates nursing department(s) to maintain standards of patient care and is responsible for the organization of services and systems necessary for a multidisciplinary approach to care. Duties include but are not limited to process improvement, Shared Governance council involvement, education, physician/provider relations, nursing/ancillary relations and optimizing clinical applications for specific workflows. This position is also responsible for aggregation and analysis of the department data. The Program Manager assists the Department Directors and Managers, in advising medical staff and administrators in matters related to patient care. Provides clinical leadership for assigned clinical departments to promote excellence in patient care. This position will have assistance and support from the department Directors and Managers on position responsibilities. The Program Manager will work closely with department leadership on the planning, development and implementation of process improvement initiatives. He/she will work in collaborative with a multidisciplinary team as the lead contact for projects involving clinical processes and practices. The delivery of professional nursing care at Stormont Vail Health is guided by Jean Watson's Theory of Human Caring and the theory of Shared Governance, both of which are congruent with the mission, vision, and values of the organization.

Education Qualifications

• Bachelor's of Science in Nursing (BSN). Meets educational preparation or other qualifications within specified time frames as determined/outlined by Department Director. Required

Experience Qualifications

• 3 years Nursing experience. Required
• Experience with performance improvement, quality management and standards compliance. LEAN is preferred. Required
• 1 year Management experience. Preferred
• Experience with Microsoft Suites including Visio. Preferred

Skills And Abilities

• Demonstrated success in clinical practice and team building. Ability to lead through influence in a complex system environment. (Required proficiency)
• Well-developed interpersonal skills and the ability to relate to individuals and groups of people at all levels in the organization. (Required proficiency)
• Good organizational skills and the ability to coordinate and delegate work assignments; to set priorities and accomplish a wide variety of tasks. (Required proficiency)
• Ability to compile, analyze and present data. (Required proficiency)
• Knowledge of the administrative, professional and clinical organization of Stormont Vail Health. (Required proficiency)

Licenses and Certifications

• Registered Nurse - KSBN Required
• Basic Life Support - BLS Required within 90 days.

What you will do

• Coordinating patient care management across the continuum of care, including planning and implementing of clinical protocols/practice management guidelines, monitoring care of patients by department rounds.
• Recommends changes in policies/procedures of departments/areas of responsibility to assure continued quality of care and adherence to standards of care for patients. Provides/Organizes outreach education to other community groups as directed by department leadership.
• Responsible for the compilation and analysis of data, which supports quality and performance improvement in order to fulfill regulatory commitments. Enters information into national registries and databases as determined by the organization. with accuracy and efficiency.
• Evaluates the performance of care and treatment of patients. Provides for effective problem resolution/process improvement within established guidelines. Provides and maintains effective communication with other members of hospital administration, department heads, medical staff and the community.
• Analyzes data, conducts in-depth process reviews with stakeholders to identify opportunities to improve quality outcomes. Identifies challenges and barriers to performance improvement and works collaboratively to find successful solutions. As a subject matter expert, provides evidence based, best practice guidance to facilitate promotion of positive patient outcomes, educates stakeholders on quality measures, gaps in care delivery and opportunities for process improvement.
• Functions as a member of an integrated multidisciplinary professional team in the ongoing accurate assessment of current processes and practices.
• Acts as a resource to all members of the health care team related to provision of care, enhancing assessment skills of others, establishment of appropriate care standards, and determination of realistic goals for optimal patient outcome.
• Ensures that materials are standardized and consistent with best practice standards and clinical pathways in place. Accountable for working with physicians and staff to continuously re-evaluate as needed to maintain high quality of care standards. Leads department metric data outcomes and areas of improvement. Accountable for key performance measures as established by all governing and accrediting bodies. Works with the interdisciplinary team to identify and track key performance measures.
• Participates in staff education as needed for new process implementations and procedure changes. Creates and maintains an overall training schedule for on-going and new hires. Works closely with department manager to identify education needs and to develop appropriate actions plans.
• Regularly attends monthly meetings that involve improvement efforts. Maintains flexible work hours to accommodate patients and physicians.
• Communicates and enforces hospital and departmental policies and procedures.
• Teaches TJC standards (i.e. universal protocols, medication safe policies). Educates and monitor outcomes for NDNQI nurses (HCAHPS) sensitive indicators
• Evaluates the effectiveness of the department programs, provides feedback and offers suggestions for improving or revision.
• Participates in Shared Governance Councils. Participates in the development and revision of departmental policies and procedures.
• Serves as liaison between IS and patient care staff including physicians with user concerns regarding EPIC and work to resolve their issues
• Demonstrates knowledge of the Kansas State Nurse Practice Act and follows the statues and regulations therein.

Required for All Jobs

• Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health
• Performs other duties as assigned

Patient Facing Options

• Position is Not Patient Facing

Remote Work Guidelines

• Workspace is a quiet and distraction-free allowing the ability to comply with all security and privacy standards.
• Stable access to electricity and a minimum of 25mb upload and internet speed.
• Dedicate full attention to the job duties and communication with others during working hours.
• Adhere to break and attendance schedules agreed upon with supervisor.
• Abide by Stormont Vail's Remote Worker Policy and will review and acknowledge the Remote Work Agreement annually.

Remote Work Capability

• Hybrid

Scope

• No Supervisory Responsibility
• No Budget Responsibility

Physical Demands

• Balancing: Occasionally 1-3 Hours
• Carrying: Occasionally 1-3 Hours
• Climbing (Stairs): Rarely less than 1 hour
• Crawling: Rarely less than 1 hour
• Crouching: Rarely less than 1 hour
• Driving (Automatic): Occasionally 1-3 Hours
• Eye/Hand/Foot Coordination: Frequently 3-5 Hours
• Feeling: Frequently 3-5 Hours
• Grasping (Fine Motor): Frequently 3-5 Hours
• Grasping (Gross Hand): Frequently 3-5 Hours
• Handling: Frequently 3-5 Hours
• Hearing: Frequently 3-5 Hours
• Kneeling: Rarely less than 1 hour
• Lifting: Occasionally 1-3 Hours up to 50 lbs
• Operate Foot Controls: Rarely less than 1 hour
• Pulling: Occasionally 1-3 Hours up to 25 lbs
• Pushing: Occasionally 1-3 Hours up to 25 lbs
• Reaching (Forward): Occasionally 1-3 Hours up to 25 lbs
• Reaching (Overhead): Occasionally 1-3 Hours up to 25 lbs
• Repetitive Motions: Frequently 3-5 Hours
• Sitting: Frequently 3-5 Hours
• Standing: Frequently 3-5 Hours
• Stooping: Rarely less than 1 hour
• Talking: Frequently 3-5 Hours
• Walking: Frequently 3-5 Hours

Working Conditions

• Combative Patients: Rarely less than 1 hour
• Infectious Diseases: Rarely less than 1 hour
• Needle Stick: Rarely less than 1 hour
• Noise/Sounds: Rarely less than 1 hour
• Risk of Exposure to Blood and Body Fluids: Rarely less than 1 hour

Stormont Vail is an equal opportunity employer and adheres to the philosophy and practice of providing equal opportunities for all employees and prospective employees, without regard to the following classifications: race, color, ethnicity, sex, sexual orientation, gender identity and expression, religion, national origin, citizenship, age, marital status, uniformed service, disability or genetic information. This applies to all aspects of employment practices including hiring, firing, pay, benefits, promotions, lateral movements, job training, and any other terms or conditions of employment.

Retaliation is prohibited against any person who files a claim of discrimination, participates in a discrimination investigation, or otherwise opposes an unlawful employment act based upon the above classifications.