Sales Trainer- Outbound Call Center

About Titan Genealogy & Property Research, LLC

Titan is a fast-growing outbound call center and property research firm that helps former property owners and heirs recover excess proceeds from Texas foreclosure sales. Our outbound sales agents (Asset Recovery Specialists) are trained to handle sensitive, high-stakes cases that help families reclaim wealth and dignity. Our in-house Researchers assist with skip tracing, property ownership, and genealogical research to build each case.

We're hiring a Sales Trainer who's not just a facilitator—but a sales performance architect who can transform any willing person with intellectual bandwidth into a confident closer and case manager. Candidate must thrive in training high-performance sales teams and love coaching people to win, read on. The Sales Trainer collaborates with the Sales Manager and the Operations & Compliance Manager.

Position Summary

The Sales Trainer is responsible for building, delivering, and managing a comprehensive, hands-on training and performance coaching program for both Asset Recovery Specialists (ARSs) and Researchers. You'll ensure that every team member masters our One-Call Close model, CRM workflow, objection handling, and portfolio management expectations to consistently hit KPIs.

This role demands someone who owns results, drives accountability, and can coach like a top producer.

Core Responsibilities

Training Program Design & Delivery:

- Design and implement a structured onboarding & training program using Titan's One-Call Close method.

- Develop educational content: scripts, digital training decks, role-play prompts, how-to manuals, video tutorials.

- Conduct daily morning huddles, biweekly team trainings, and weekly 1-on-1 coaching.

- Run regular call reviews and objection handling simulations.

- Train employees to master the sales script, execute presumptive closes, and secure digital contracts via Zoho Sign.

Hands-On Call Coaching & CRM Navigation:

- Coach reps on navigating Zoho CRM for logging calls, sending emails/texts, scheduling follow-ups, entering genealogy data.

- Execute voicemail scripts, manage pipeline, and case tracking.

- Shadow live sales calls and provide real-time coaching and performance notes.

- Role-play how to adjust tone, speed, and language based on client demographics.

- Train reps in voice control, empathy, urgency, and trust-building.

Sales Psychology & Portfolio Management:

- Teach Sales 101 psychology, objection reframing, and confidence-building ("inner game").

- Coach reps to manage and nurture a portfolio of 10–20 live cases.

- Emphasize productivity, time-blocking, and strategic use of scripts and templates.

- Collaborate with Sales & Ops Managers to reinforce performance plans and goals.

Performance Management & Accountability:

- Monitor team KPI dashboards (closing ratios, presentations, follow-ups, etc.).

- Identify underperformers and create coaching plans with action steps and timelines.

- Join client calls to assist with tough objections and close support.

- Liaise with leadership to evaluate effectiveness and create progress reports.

- Contribute to team bonus eligibility through trainer-led improvements in call quality and close rates.

Qualifications & Experience

Required:

- 3+ years of experience as a Sales Trainer, Call Center Coach, or Sales Manager.

- Proven success designing and implementing sales training for outbound call centers.

- Hands-on experience coaching and training people to close deals on the first call.

- Strong command of CRM workflows (preferably Zoho CRM, or Salesforce/HubSpot equivalent).

- Experience leading role-play scenarios, daily huddles, and 1-on-1 performance reviews.

- Knowledge of objection handling, script psychology, and case management metrics.

Preferred:

- Experience with sales of legal services, genealogy, or real estate.

- Familiarity with Texas foreclosure laws, heirship, or succession research (training provided).

- Previous liaison work with clients, onboarding staff, or managing call center education budgets.

• Bi-Lingual communication a plus.

Compensation & Benefits

• Base Salary: $55,000–$60,000/year
• Quarterly Performance Bonuses: Up to $6,000/quarter ($24,000 per year)
• Spot Bonuses: $250–$750 for major contributions
• Override Bonus: $500–$1,000/month for team milestone achievements

Benefits:

- Paid Time Off (PTO) and Paid Holidays

- Healthcare Medical, Dental and Vision

- 401k Retirement Plan (4% Company Match)

- Performance-Driven Culture with Recognition and Advancement

Location:

Houston, TX (On-site Requirement)/No Remote Availability

Employment Type:

Full-Time Employment. Monday–Friday, 9:00 AM–6:00 PM

Job Type: Full-time

Pay: $50, $95,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person