Operations Supervisor- Mayo Civic Center

POSITION: Operations Supervisor

DEPARTMENT: Operations

REPORTS TO: Operations Manager

FLSA STATUS: Exempt, Salaried

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.

Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.

Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us

THE ROLE

The Operations Supervisor is responsible for assisting the Operations Manager and Assistant Manager with the planning, coordination, and execution of Mayo Civic Center's operational activities. This position provides direct supervision and oversight of the custodial and event conversion teams to ensure that all public and private spaces are cleaned, set up, refreshed, and struck as scheduled, and facility processes are conducted safely, efficiently, and in alignment with Legends Global standards and client expectations.

ESSENTIAL DUTIES AND RESPONSIBILITES

• Oversee and participate in daily facility operations, including but not limited to event setups, conversions, and custodial functions, ensuring compliance with task prioritization lists, event orders, timelines, and facility standards. 

• Review event requirements and coordinate with Event Managers, Production, Food and Beverage Operations, and Maintenance / Engineering teams to confirm logistics and timelines. 

• Supervise and participate in all large-scale or complex set-ups, strikes, and conversions. 

• Maintain quality assurance standards through regular facility inspections and operational checklists. 

• Support the Operations Manager and Assistant Manager in developing and enforcing policies and standard operating procedures (SOPs). 

• Supervise Operations full-time and part-time staff, and contracted labor during event conversions and custodial shifts.

• Participate in the training, evaluation, and development of staff.

• Assist with scheduling, timekeeping, and attendance monitoring to ensure adequate coverage for all operational needs. 

• Serve as a key liaison both with internal departmental staff, as well as amongst other Facility departments, to ensure consistent communication, staff oversight, and high-quality service delivery across all operational areas.

• Perform various duties to ensure the day-to-day operations of the facility are met. These include, but not limited to loading/unloading delivery trucks, transporting trash and waste to proper disposal area and replenishing supplies.

• Promote a culture of safety, accountability, and teamwork among operations staff. 

• Monitor and report any facility maintenance issues or damages to the appropriate personnel.

• Assist in the preparation and management of the department's supply purchasing and inventory control. 

• Maintain accurate records of work orders, event reports, labor hours, and operational metrics. 

• Ensure compliance with OSHA, ADA, and Minnesota Fire Code regulations and Legends Global safety policies. 

• Oversee the proper handling and storage of hazardous materials and maintain required documentation (SDS, training records, permits). 

• Partner with facility leadership to support sustainability initiatives, including recycling, waste reduction, and energy efficiency. 

• Respond to facility and event emergencies, coordinating with internal teams and external agencies as necessary. 

• Foster effective communication and collaboration with internal departments, clients, and event promoters to ensure successful event execution. 

• Participate in pre-event meetings, walkthroughs, and post-event evaluations. 

• Build and maintain positive working relationships with 3rd party staff, vendors, and One Roof partners. 

• Participate in the building's Manager on Duty program.

• Work extended and/or irregular hours including; mornings, days, nights, weekends and holidays, as needed.

• All other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

• High School Diploma/GED or equivalent work experience 

• A minimum of two years of experience in facility operations, event management, or a related field, with at least one year in a supervisory or leadership role.

SKILLS AND ABILITIES

• Advanced knowledge of event setup and conversion procedures, custodial standards, and facility maintenance practices. 

• Strong supervisory skills with the ability to motivate, coach, and evaluate team performance. 

• Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, professional, and courteous manner which fosters a positive, enthusiastic, and cooperative work environment.  

• Ability to speak, read, and write in English. 

• Strong organizational and time management abilities; capable of managing multiple projects simultaneously. 

• Ability to adjust to event request changes from managers or event needs as they occur. 

• Solid working knowledge of computer applications: Microsoft office, timekeeping systems. 

• Knowledge of OSHA, ADA, and other safety regulations. 

• Ability to lift up to 50 lbs, stand or walk for extended periods, and work irregular hours including overnights, evenings, weekends, and holidays as required. 

• Commitment to integrity, professionalism, confidentiality, and exceptional customer service. 

• Demonstrate a positive attitude and a willingness to learn.

COMPENSATION

$65,000 - $68,000.00 Annually

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: On Site in Rochester, MN

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.