Division Chair, Middle Revenue Cycle Operations

Translates Mayo Clinic and Enterprise Revenue Cycle visions into meaningful and effective responses and results. Provides vision and general direction to areas of responsibility and ensures management and staff are trained, developed and delegated authority to carry out responsibilities and objectives for the daily operations. Participates in strategic planning to support organization's strategic direction. Develops strategic and operational plans to carry out the mission of Mayo Clinic and the Enterprise Revenue Cycle. Possesses overall knowledge appropriate to functions being managed with broad knowledge of theories of professional management. Supports and fosters opportunities to improve processes and acts as a catalyst for realizing these improvements. Acts as a facilitator and generator of new ideas and a mediator on difficult issues. Brings awareness of current external environment issues to the Enterprise Revenue Cycle and the Mayo Clinic. Participates in the leadership of the Enterprise Revenue Cycle by chairing and serving on Enterprise-wide projects/groups, task forces, councils and committees. Serves as a liaison between the Enterprise Revenue Cycle and other departments and agencies inside and outside Mayo. Creates a customer service driven division adept at working collaboratively with physicians and administrative colleagues, and across departments and Mayo Clinic. Creates a team oriented work environment including use of virtual management concepts. Develops, coaches, mentors, and encourages staff for future leadership roles for the Enterprise Revenue Cycle and Mayo Clinic. Responsible for retention initiatives. May possess and provide specific expertise unique to the Accounting and Revenue business cycles of Finance.

Scope: Coding, Revenue Integrity, Outpatient Clinical Documentation Integrity (OCDI), Provider Education

Leadership Competencies

• Demonstrated ability to lead with Mayo Clinic values, fostering collaboration, mutual respect, and a patient-first mindset across multidisciplinary teams.
• Ability to establish strategic direction, align priorities, and execute operational improvements within the middle revenue cycle while supporting Mayo Clinic's integrated practice model.
• Strong systems thinking and change leadership skills, with experience guiding teams through workflow transformation, technology enablement, and evolving regulatory requirements.
• Advanced analytical capability, including the use of data and performance metrics to inform decisions, monitor outcomes, and drive continuous improvement.
• Exceptional communication skills, with the ability to clearly and thoughtfully engage physicians, administrators, and executive leadership on complex and sensitive topics.
• Demonstrated commitment to staff development, mentorship, and succession planning, supporting a culture of learning and professional growth.

Regulatory, Compliance & Integrity

• Comprehensive understanding of CMS, OIG, and payer regulations as they relate to documentation, coding, billing, and reimbursement.
• Experience overseeing internal and external audits, responding to payer inquiries, and implementing corrective action plans in a manner consistent with Mayo Clinic's commitment to integrity and transparency.
• Ability to proactively integrate compliance principles into daily operations rather than relying on retrospective correction.

Technology & Innovation

• Experience leveraging electronic health record platforms (Epic) and revenue cycle technologies to support accurate documentation, coding efficiency, and provider experience.
• Familiarity with emerging technologies, including AI-enabled coding and documentation tools, with a thoughtful, evidence-based approach to adoption consistent with Mayo Clinic's standards.
• Ability to partner effectively with informatics, clinical, and IT teams to ensure technology solutions support clinical care, operational excellence, and long-term sustainability.
  
   

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. 

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law".  Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

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