Patient Engagement Specialist

3 days ago

Stamford, Connecticut, United States Aspire Health Center Full time
Position Overview

Aspire Health is seeking a Patient Engagement Specialist to support outreach, education, and ongoing communication with patients. This role focuses on improving patient participation in care programs, appointment adherence, and overall patient experience through consistent and compassionate engagement.

Key Responsibilities

  • Conduct outbound and inbound calls to patients to support care programs and services

  • Assist patients with appointment scheduling, reminders, and follow-up communication

  • Provide general education regarding available health services and benefits

  • Document patient interactions accurately in electronic health record and CRM systems

  • Identify patient needs and escalate clinical concerns to appropriate care team members

  • Support care coordination and population health initiatives

  • Maintain compliance with HIPAA and organizational standards

Required Qualifications

  • High school diploma or equivalent; associates or bachelors degree preferred

  • Experience in healthcare, customer service, or call center environments preferred

  • Strong communication and interpersonal skills

  • Ability to work independently in a remote environment

  • Basic computer proficiency and ability to learn healthcare systems

Preferred Qualifications

  • Experience working with Medicare or managed care populations

  • Bilingual (Spanish/English)

  • Familiarity with EHR or patient engagement platforms

Why Aspire Health

  • Mission-driven organization committed to patient-centered care

  • Fully remote work environment

  • Competitive hourly pay and benefits

  • Opportunities for professional growth

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