Admission Specialist

DHR Health - US:TX:McAllen - Days

Summary:

FLSA STATUS: Non-Exempt

MISSION STATEMENT: Our Mission is to improve the well-being of those we serve with a commitment to excellence: every patient, every encounter, every time.

VISION: Our Vision is to create a world-class health system to advance medicine and increase access for the communities we serve by empowering caregivers to heal through compassion, knowledge, innovation, integrated care and excellence.

POSITION SUMMARY: Provide excellent customer service to all DHR customers. Obtain patient estimated responsibility to ensure patients are aware and able to be financially prepared on DOS. Will create short registration by phone call or scheduling form provided by clinics.

POSITION EDUCATION/ QUALIFICATIONS¬:

• High School Diploma/GED preferred

• One (1) year of related customer service experience.

• Medical terminology preferred

• Bilingual – English/Spanish.

• Insurance Verification Knowledge

JOB KNOWLEDGE/EXPERIENCE¬:

• High degree of competency/experience in general.

• Must be able to respond to patient needs by interpreting facial expressions and/or verbal communications.

• Must possess knowledge and skills necessary to interact compassionately and appropriately with the patients families.

• Good communication and organizational skills.

• Reasoning ability and good independent judgment.

Responsibilities:

POSITION RESPONSIBILITIES:

• Promotes the facility mission, vision and values by effectively communicating them to others. Considers mission, vision and values in developing services, standards and practices

• Provides admissions and intake services by conducting, screening and/or assessing patients.

• Responds to telephone and face-to-face inquiries from persons seeking health care or information health-related services

• Interviews incoming patient or representative and enters information required for admission into computer.

• Interviews patient or representative to obtain and record name, address, age, religion, persons to notify in case of emergency, attending physician, and individual or insurance company responsible for payment of bill.

• Explains hospital regulations, such as visiting hours, payment of accounts, and schedule of charges.

• Escorts patient or arranges for escort to assigned room or ward.

• Enters patient admitting information into computer and routes printed copy to designated department.

• Obtains signed statement from patient to protect hospital's interests. May assign patient to room or ward.

• Email Pre-Access IV group all pending accounts 3 day out

• Email Pre-Access Management all account that need Administration Approvals

• Email Patient collection and Payment arrangement letters at the end of work shift

• Email all cancelled accounts list at the end of work shift

• Create Payment arrangements letters for patients

Run Estimator for patients responsibilities

Create short registration by phone for all email or text messages received

• Complete MSP Questionnaire at time of pre-registration

• Directs medical record requests appropriately. Reviews information requests to ensure compliance with HIPAA and other applicable federal and state regulations.

• May compile data for occupancy and census records.

• May receive payments on account.

• Work on Daily Deposit Summary Sheet

Other duties as assigned

Other information:

LINES OF REPSONSIBILITIES: (Chain-of-command) 1. Supervisor 2. Manager 3. Director

CUSTOMER SERVICE: Provide excellent customer service to all DHR customers. All employees are required to attend the DHR C.A.R.E.S program which outlines the Customer Service Principals including: Commitment, Accountability, Respect, Excellence and Service.

AGE SPECIFIC: Employees must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served in his/her assigned unit. The individual must demonstrate knowledge of principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirement relative to his or her age.

AMERICANS WITH DISABILITIES ACT: (ADA):

A. Essential Duties: Indicated by bold print within performance standards, preceding individual numbered criteria. The following table provides physical requirements that will be associated with, but not limited to, this position:

Light/moderate lifting up to 20 lbs, from the floor to shoulder height. Yes

Kneeling Yes

Must be able to assist other employees with lifting more than 20 lbs. Yes

Walking Yes Light/moderate carrying up to 20 lbs. Yes

Standing/Squatting Yes

Straight pulling Yes Sitting Yes

Pulling hand over hand Yes

Pushing Yes

Repeated bending Yes

Stooping/Bending Yes

Reaching above shoulder Yes

Climbing Stairs Yes

Simple grasping Yes

Climbing Ladders No

Dual simultaneous grasping Yes

Depth Perceptions needed Yes

Ability to see Yes

Identify Colors Yes

Operating office equipment Yes

Twisting Yes

Operating mechanical equipment Yes

Crawling No

Ability to read and write Yes

Ability to Count Yes

Ability to hear verbal communication without aid Yes

Operating Personal Vehicle Yes

Ability to comprehend written/verbal communication Yes

Other: Ability to deal with stress Yes

OSHA Category III

B. Working Conditions: The individual spends over 95% of his/her time in an air-conditioned environment with varying exposures to noise. There is protection from weather conditions but not necessarily from temperature changes. The position does have low exposure to malodorous, infectious body fluids from patients and some minimal exposure to noxious smells from cleansing agents.

C. Occupational Exposure: This position has minimal to no exposure to blood, body fluids, or tissues and is an OSHA Category III (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids). Person who performs these duties are not called upon as part of their employment to perform or assist in emergency medical care or first aid or to be potentially exposed in some other way.

D. Aptitudes: HIGH LOW

Intelligence: General learning ability: The ability to "catch on" or understand instructions and underlying principles. Ability to reason and make judgments. 3

Verbal: Ability to understand meanings of words and ideas associated with them, and to use them effectively. To comprehend language, to understand relationships between words, and to understand meanings of whole sentences and paragraphs. To present information or ideas clearly. 3

Numerical: Ability to perform arithmetic operations quickly and accurately. 2

Spatial: Ability to comprehend forms in space and understands relationships of plane and solid objects. Frequently described as the ability to "visualize" objects or two or three dimensions, or to think visually of geometric forms. 2

Form Perception: Ability to perceive pertinent details and objects or in pictorial or graphic material to make visual comparisons and discriminations and see slight differences in shapes and shadings of figures and widths and lengths of lines. 3

Clerical Perception: Ability to receive pertinent details and verbal or tabular material. To observe differences in copy, to proofread words and numbers, and to avoid perceptual errors in arithmetic computation. 2

Motor Coordination: Ability to coordinate eyes and hands to fingers rapidly and accurately in making precise movements with speed. Ability to make a movement response accurately and quickly. 3

Finger Dexterity: Ability to move hands easily and skillfully. To work with fingers in placing and turning motions. 3

Manual Dexterity: Ability to move hands easily and skillfully. To work with hands in placing and turning motions. 3

Eye-Hand-Foot Coordination: Ability to move the hand and foot coordinately with each other in accordance with visual stimuli. 3

Color Discrimination: Ability to perceive and respond to similarities or differences in colors, shapes, or other values of the same or different color. To identify a particular color, or to recognize harmonious or contrasting color combinations, or to match color adequately. 3

I have read and reviewed my job description with my supervisor or designee and I understand the job I am expected to perform.