Scheduler/Front Office Coordinator

4 days ago

Santa Monica, California, United States LifeSpan Medicine Full time $60,000 - $80,000 per year
Company Description

Seeking perfectionists We are a world-renowned medical practice focused on preventive care.  We are a fast-paced concierge practice that provides cutting edge innovative healthcare services to our VIP clientele. Our clients expect exceptional service and we are always looking to not only meet but exceed their expectations at every turn. 

Each team member that we welcome on board is expected to hold themselves to the highest standards in patient care, professionalism and customer service. 

Job Description

This is an amazing opportunity to join our exclusive facility. We need a like-minded and customer service oriented individual who is committed to upholding the high standards we provide for all our clients.

This is a full time position for a Front Desk Coordinator. 

We're looking for a professional with a positive attitude. Common sense, initiative and a willingness to take action are necessary in order to complete the tasks and duties in our office. You will work with a wide variety of clientele -- the ideal candidate will be comfortable multi-tasking, have good communication skills and contribute a helpful and positive attitude to our work environment. Strong work ethic and a high regard for patient confidentiality are a must.

FRONT DESK DUTIES:

  • Heavy scheduling: You must have an extreme sense of urgency in scheduling visits for clients and able to expedite and accommodate scheduling requests. You must be resourceful and consider multiple factors when scheduling visits to create efficient easy schedule for clients. 
  • Answer and triage phone calls
  • Greet and host clients in office
  • Check in/Check out including payment and other administrative items
  • Answering client questions and following up on requests
  • Inventory and supply management
  • Schedule management: scheduling and appointment confirmations
  • Administrative work as assigned
  • Creation and maintenance of spreadsheets, forms and checklist for personal use
  • Prepare and complete all paperwork
  • Point of Liaison between team, client and outside facility and clients
  • Ability to management many follow up tasks to completion without dropping the ball. 
  • Ability to stay organized and follow up. 

Ensure client has the best experience possible from beginning to end, great follow up from their visits and get everything they need
 

Qualifications
  • Bachelor's degree preferred, but will consider Associates or other schooling equivalent experience.
  • Minimum of 2 years administrative office experience
  • Minimum of 2 years customer service experience
  • Medical experience not required
  • Professionalism and maturity in speech and demeanor is required
  • Highly organized with a dedication to follow through and an ability to proactively anticipate needs
  • Demonstrated written and oral communication skills, and excellent interpersonal skills
  • Excellent computer and typing skills
  • Must be a team player and also capable of working independently
  • Ability to thrive in a fast-paced, detail-oriented environment
  • Available to work as needed based on our client schedule
  • Must be reliable and punctual with own transportation.
  • Strict  confidentiality and discretion
Additional Information

Healthy benefits package, vision and dental, matching 401k, vacation, parking. 

Compensation: $15-$20/hr DOE

You MUST submit a cover letter, resume and salary requirements to be considered for this position. Without a cover letter we will not review the resume or application to save your time and ours. Thank you.

Without a cover letter , resume - we will not review the resume or application to save your time and ours. Thank you.

We are an Equal Opportunity Employer

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