Customer Service Representative

6 days ago

Bedford, New Hampshire, United States Advanced Plumbing Full time

Job Summary

Attention all enthusiastic individuals with a passion for exceptional customer service Are you someone who thrives on delivering top-notch support while maintaining a professional demeanor?

Well, your search ends here because we have an outstanding opportunity for you. We're currently hiring for the position of Customer Service Representative.

Our company is committed to the well-being of our team, which is why we offer a competitive compensation package and comprehensive benefits designed to provide you with peace of mind as you dedicate yourself to delivering exceptional service to our valued clients.

As a Customer Service Representative, you will play a crucial role in ensuring seamless communication with our residential plumbing customers, ensuring their needs are met and their expectations are exceeded.

Here are some of the benefits you can look forward to when you join our team:

  • Competitive pay that reflects your dedication and expertise.
  • Paid time off to recharge and maintain a healthy work-life balance.
  • Opportunities for professional growth within our organization.
  • A supportive company culture that fosters collaboration and positivity.

If you are a detail-oriented individual with a commitment to exceptional customer service, we want to hear from you Take the next step in your career and apply now to become a valuable member of our team. Together, we will build a brighter future and continue to provide unparalleled service to our customers.

Duties

  • Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
  • Utilize effective phone etiquette to ensure a positive customer experience.
  • Analyze customer issues and provide appropriate solutions or escalate as necessary.
  • Communicate clearly with customers regarding products, services, and policies.
  • Maintain accurate records of customer interactions and transactions in the office system.
  • Collaborate with team members to improve overall customer satisfaction and service processes.
  • Assist in sales efforts by promoting products and services that meet customer needs.

Qualifications

  • Proven experience in customer support or a related field, preferably in a call center environment.
  • Strong computer skills with proficiency in office software applications.
  • Excellent verbal and written communication skills in English.
  • Ability to analyze situations effectively and make sound decisions.
  • A positive attitude with a strong commitment to providing outstanding service to customers.
  • Ability to work well both independently and as part of a team in a fast-paced environment.

Join our team today and contribute to delivering exceptional service that enhances our customers' experiences

Job Type: Full-time

Pay: $ $30.00 per hour

Benefits:

  • Health insurance
  • On-the-job training
  • Paid time off
  • Work from home

Work Location: Hybrid remote in Bedford, NH 03110

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