Visitor Services Receptionist

2 days ago

Utica, New York, United States Munson Willliams Proctor Art Institute Full time

Do you love welcoming visitors and have a passion for art? Munson is seeking candidates for a part-time (as needed) Visitor Services Receptionist. Serving as the first point of contact for visitors, the Visitor Services Receptionist will demonstrate superior customer service in person and on the phone, and will conduct transactions and interactions in a professional and courteous manner. The Visitor Services Receptionist warmly greets those entering the building, sells tickets, offers directions to Museum exhibitions, and imparts general knowledge about all of the organization and its events.

The work is flexible, and hours will vary based upon availability. Must be able to work daytime, evening and weekend hours. 

Our Culture

Munson is committed to community engagement and belonging.  We encourage applications from all qualified candidates, regardless of background, and welcome the unique perspectives and experiences they bring. If your skills and qualifications align with this opportunity, we invite you to apply to join our team. This position will model the values and culture of the organization to colleagues and the public by being welcoming, inclusive, and respectful and will value collaboration across the organization.

ESSENTIAL JOB FUNCTIONS:

  • Acts as first Munson public representative by greeting all who enter the Museum in a friendly, courteous, and welcoming manner.  

  • Answers incoming calls quickly and professionally and transfers to the appropriate department or accurately answers callers' questions. 

  • Actively promotes membership sales, encourages visitors and callers to attend events, exhibitions or films, or to take classes at the School of Art. Stays informed on all events, exhibitions, classes, workshops, etc. to accurately communicate information to callers and visitors.

  • Sells tickets for events/programs and processes deposits

  • Assists employees with inquiries, call transfers, and paging systems to locate or relay information to Physical Plant, Campus Safety, and other staff.

  • Operates office equipment as needed.

  • Offers special amenities as appropriate for visitors - wheelchairs, hearing equipment for movies, or audio guides for exhibitions

  • Serve on interdivisional committees, and perform other duties as assigned.

KNOWLEDGE, SKILLS, & ABILITIES: 

  • High school diploma or equivalent

  • 1 to 3 years experience in customer service or reception preferred

  • An arts background a plus

COMPUTER MACHINE & EQUIPMENT SKILLS:

Advanced personal computer skills that include the ability to send/receive e-mail messages, post information to a database or spreadsheet, and perform advanced word processing, bookkeeping, and/or data entry.  Knowledge/use of computer, printer, photocopier, phone system, fax machine, and scanner.  Requires experience with Microsoft Word, Excel, and PowerPoint and various software programs.

The final candidate will be required to complete a post-offer, pre-employment background check. 

Munson is an equal opportunity employer. 

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