Account Manager
6 days ago
Job Title: Partner Success Manager
Location: Kansas City
About the Role
As a Partner Success Manager on the Co-Counsel Partnerships team, you will play a critical role in building and nurturing relationships with our legal co-counsel partners. You'll serve as a strategic liaison, ensuring alignment between our organizational goals and those of our partners. Your work will directly impact the success of our collaborative legal initiatives and drive long-term value for all stakeholders. This person should be an entrepreneurial minded person with an interest in building successful revenue operations.
Key Responsibilities
- Serve as the primary point of contact for assigned co-counsel partners.
- Own the process for referrals through our internal system and third-party applications.
- Develop and execute partner success plans to ensure mutual growth and satisfaction.
- Collaborate cross-functionally with internal teams to support partner needs and resolve issues.
- Facilitate onboarding, training, and ongoing engagement for new and existing partners.
- Identify opportunities to expand partnerships and improve operational efficiency.
- Analyze partner and operational data to identify trends, risks, and opportunities.
- Manage and maintain accurate partner data across internal systems and tools to ensure data integrity and accessibility
Required Qualifications
- Bachelor's degree from an accredited college or university.
- Intermediate to Advanced Excel skills
- 2+ years of experience in partner management, client success, or a related field.
- Strong interpersonal and communication skills, with the ability to build trust and rapport.
- Proven ability to manage multiple relationships and projects simultaneously.
- Analytical mindset with a focus on data-driven decision-making.
Preferred Qualifications
- Experience working in or with legal services, law firms, or professional services.
- Experience in account management or sales.
- Familiarity with CRM systems and partner management tools.
- Ability to thrive in a fast-paced, collaborative environment.
Bilingual (English/Spanish) preferred, but not required
Compensation & Benefits
- Competitive base salary with bonus eligibility
- Little to no travel expectation
- Comprehensive health, dental, and vision insurance
- 401(k) with company match
- Paid time off and company holidays
- Professional development opportunities
- Hybrid work flexibility after proven capability
- Supportive and collaborative team culture
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