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Short Description:

The IT Program Manager willprovide program management support and oversight for the Department of Human

Services (Client), Division of Aging Services (DAS).

Complete Description:

This position reports to the IT Assistant Deputy

Commissioner and supports both the Department CIO and DAS business owners. The

Program Manager will collaborate with software vendors, service providers, Client

teams, and DAS staff to ensure the efficient management of projects and IT

changes. These initiatives range in size from small to large and have a

significant impact on DAS productivity and service delivery.

Responsibilities:

• Under

general supervision, manages and coordinates all tasks associated with small,

medium, and large-scale projects of moderate to high complexity and risk.

• Oversees and/or

provides project management consultation across all phases of the project and

software development life cycle (SDLC).

• Collaborates

closely with Client team, DAS business leads, vendors, business analysts, and

subject matter experts across system support teams.

• Manages

projects in alignment with Statements of Work (SOWs), vendor contracts, and

directives from the project steering committee.

• During

project initiation, assist clients in identifying the most effective strategies

to achieve objectives.

• In the

planning phase, develops and maintains project management tools, including

plans for scope, risk, communication, change control, and performance tracking.

• Monitors

project performance throughout execution, reporting regularly to leadership on

status, key milestones, and emerging risks.

• Provides

ongoing guidance to project teams, leads status meetings, evaluates proposed

scope changes, and advises project sponsors on recommended actions.

• Conducts

product verification at project close to ensure deliverables meet client

expectations and facilitates lessons learned reviews for continuous

improvement.

Job

Duties:

Oversees and manages ongoing

project costs, schedules, resources, scope, issues, and risks. Prepares or

reviews time and cost estimates, project plans, schedules, and budgets.

Facilitates process assessments

and leads redesign efforts to drive operational improvements and

efficiencies.

Collaborates with the project

steering committee and senior project management to optimize project

processes for successful outcomes.

Coordinates with business leads,

vendor project managers, and quality assurance teams to ensure adherence

to established project standards, procedures, and quality benchmarks.

Leads or facilitates project

kickoff meetings, clearly defining roles, responsibilities, and

expectations. Ensures all team members are equipped with the necessary

tools and training for effective performance.

Manages project scope, using

relevant data and analysis to support negotiations related to time, cost,

and quality expectations.

Develops, monitors, and

coordinates key project activities such as scheduling, progress tracking,

reporting, and managing change initiatives.

Provides leadership and direction

to project teams, including scheduling, tracking task completion, and

reviewing project deliverables.

Monitors project milestones and

critical deadlines, proactively identifying risks to timelines and working

to mitigate schedule impacts. Keeps leadership informed of significant

issues.

Evaluates project variances,

collects performance metrics, and implements adjustments to ensure the

project stays within scope, budget, and quality parameters.

Conducts formal reviews with

business sponsors and Client leadership throughout the project lifecycle and

upon completion to confirm satisfaction and acceptance of deliverables.

Offers constructive feedback to

team members to improve individual and overall project performance.

Builds and maintains productive

working relationships with project sponsors, vendors, and key stakeholders

to ensure alignment and support.

Minimum

Qualifications
Bachelor's degree in related field or specialized training and

three years of IT project management experience.

PMP certification from PMI or equivalent certification.

7 years' experience leading projects of moderate to high

complexity.

Hands-on experience with MS Project, MS Visio, SharePoint 2013,

and MS O365.