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Crew Accommodations Agent
2 weeks ago
What We Need
Corpay is currently looking to hire a Crew Accommodations Agent within our TA Connections division. This position falls under our lodging line of business and is located in Minneapolis, Minnesota. In this role, you will be responsible for the timely and efficient handling of inbound inquiries, to source hotel and transportation needs of our airline clients. The Crew Accommodations Agent will support with a variety of queries in an efficient and timely manner by taking ownership of each task assigned to by the supervisors. You will report directly to the Operations Manager.
How We Work
As a Crew Accommodations Agent, you will be expected to work onsite/in an office environment. Corpay will set you up for success by providing:
Assigned workspace in Sun Country Airlines office 2005 Cargo Rd, Minneapolis, MN 55450 United States.Company-issued equipmentFormal, hands-on training
Role Responsibilities
The responsibilities of the role will include:
Booking hotel accommodations for flight attendants, pilot crews, ad-hoc crews and other non-crew airline employees.Handling emergency relocations of crews that occur last minute with the Supervisor on shiftWorking closely and in sync with client's Crew Scheduling and other relevant groups to satisfy all operational requirements and resolving situations that may affect crew members.Communicating with internal departments and management to resolve problems and expedite work.Monitoring and confirming access to tools, systems and defined resources needed to perform the job duties as per Standard Operations Procedures, and report issues to shift supervisors.Effectively utilizing all tools and technology to process, track and report transactionsAccurately registering in TA Connections System and applications all reservations information, agreements, approvals, and background information relevant for future research and troubleshootingSourcing for suitable and compliant hotel markets and cities where our airline clients don't have contracted hotels or when contracted hotels are Sold Out.In case of only having non-compliant options, ensuring the process to obtain approvals is followed recorded in the system as evidence.Making payments to hotel and transportation vendors as per system settings. (hotel's contractual payment terms)Maintaining an environment of positive, open and respectful communication, and professional behavior with a "CAN DO" attitude. Reporting any incidents in a formal and professional way to your TA Connections supervisor on shift and/or to TA Connections HR partner.Maintaining impeccable attendance, punctuality, breaks, and adherence to Companies' policies and Employee's HandbookSupporting Account Management Team, IT, Billing and Commission Collections departments with data gathering activities, research, and issue troubleshooting.Working on special projects and other duties as assigned.Qualifications & Skills
Must be willing to work onsite, in the officeExcellent communication skills both verbal and writtenStrong PC skills with a typing speed of at least 30 wpm and strong Internet navigation skillsDemonstrate the ability to learn and navigate multiple PC and web based applicationsProven ability to provide excellent customer serviceAbility to work in an environment with client driven volumes and activitiesAbility to work in a high volume, high pressure, deadline-oriented environmentAbility to work independently and as a contributing team memberExcellent telephone voice in terms of tone, clarity, pronunciation, and proper use of grammarStrong listening, problem solving, and multi-tasking skills2 years of crew scheduling, hotel, and/or customer service experience is preferredBenefits & Perks
Eligible for a $2,500* Retention Incentive
$1,000* after 3 months on-site$1,500* after 6 months on-siteUp to 6,000* in Employee Referral Benefits.Medical, Dental & Vision benefits available the 1st month after hireAutomatic enrollment into our 401k plan (subject to eligibility requirements)Virtual fitness classes offered company wide.Robust PTO offerings including major holidays, vacation, sick, personal, & volunteer timeEmployee discounts with major providers (i.e., wireless, gym, car rental, etc.)Philanthropic support with both local and national organizationsFun culture with company-wide contests and prizesRetention Incentive (Eligible for up to and additional $2,500* in 6 months)
We recognize and reward reliability. As part of our commitment to building a stable, high-performing team, newly hired employees may qualify for up to $2,500* in retention incentives, paid in two phases—$1,000* at three months and $1,500* at six months of continuous on-site employment. Join us and grow your future with a company that invests in your success. *Subject to Full Terms and Conditions.
Pay Transparency
This salary range is provided for locations which require such disclosure. Where a position or applicant may fall in a particular wage range varies depending on a number of factors, including but not limited to skill sets, experience, training, licensure and certifications (if applicable), and other business and organizational needs. The disclosed range has not been adjusted for the applicable geographic markets. At Corpay, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. An estimate salary range is $17 - $21.
Equal Opportunity/Affirmative Action Employer
Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEOC and Pay Transparency.
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