Post Closing Vice President

3 days ago

Clearwater, Florida, United States ClearEdge Title Full time

Job Summary
The Department VP plays a critical role in executing the strategic vision set by the VP of Operations and Executive team. This position is responsible for managing the day-to-day activities of their assigned department, ensuring operational efficiency, compliance, and high-quality service delivery. Department VP's lead teams, monitor performance metrics, implement standard operating procedures, and collaborate across departments to support company-wide goals.

This role requires strong leadership, problem-solving, and communication skills to foster a productive and engaged team environment. Department VP's are expected to proactively identify process improvements, manage resources effectively, and contribute to a culture of accountability and continuous improvement.

Education and Experience
  • Demonstrated experience in operations management within title insurance or a related industry.
  • Strong knowledge of operational workflows, compliance standards, and team leadership.
  • Proven ability to manage teams, drive performance, and implement process improvements.
  • Excellent interpersonal, organizational, and analytical skills.
Skills
Basic Skills
  • Active Learning - Grasping new info for current and future decisions.
  • Active Listening - Fully focusing, understanding, and responding appropriately.
  • Critical Thinking - Evaluating options using logic and reasoning.
  • Learning Strategies - Choosing effective methods for learning or teaching
  • Monitoring - Tracking performance to improve or correct actions.
  • Reading Comprehension - Understanding written work-related content.
  • Speaking - Clearly conveying information verbally.
  • Writing - Communicating effectively in written form.
Social Skills
  • Coordination - Aligning actions with others.
  • Instructing - Teaching skills or procedures 
  • Negotiation - Resolving differences collaboratively.
  • Persuasion - Influencing others' decisions or behavior.
  • Service Orientation - Seeking ways to assist others.
  • Social Perceptiveness - Understanding others' reactions and emotions.
Complex Problem Solving
  • Problem Solving - Analyzing issues and implementing effective solutions.
Technical Skills
  • Equipment Selection - Identifying necessary tools and equipment.
  • Operations Monitoring - Tracking system performance and reporting issues.
  • Troubleshooting - Diagnosing and resolving operational problems.
System Skills
  • Financial Management - Budgeting and tracking expenditures.
  • Material Management - Acquiring and using resources efficiently. 
  • Personnel Management - Leading, developing, and staffing teams.
  • Time Management - Organizing time for self and others.
Work Context
Communication -
  • Daily communication with team members to assign tasks, provide guidance, and resolve issues.
  • Regular updates to the VP of Operations and departmental performance, challenges, and resources needs. 
  • Collaboration with other department managers to ensure cross-functional alignment.
  • Written communication through reports, SOP documentation, and employee evaluations.
Role Relationships -
  • Internal: Works closely with VP & SVP Ops, HR, other department leaders and clients to ensure operational consistency and efficiency.
  • External: May interact with vendors, service providers, and clients to support departmental operations and resolve service issues. 
Responsibility for Others-
  • Direct supervision of departmental employees, including managers, team leads and individual contributors.
  • Responsible for training, performance management, and professional development.
  • Ensures team morale, engagement, and workload balance.
Work Setting -
  • Primarily office-based within a professional corporate environment.
  • May include hybrid or remote work options depending on company policy.
  • Occasional travel for team events.
Impact of Decisions -
  • Decisions directly affect departmental performance, service quality, and compliance.
  • Frequent decision making related to scheduling and process execution.
  • Errors can impact client satisfaction, operational costs, and regulatory standing.
Pace and Scheduling -
  • Fast-paced environment frequent deadlines and shifting priorities.
  • Requires proactive time management and adaptability to changing business needs.
  • Must respond promptly to operational issues while maintaining focus on long-term goals.
  • This is a salaried, exempt position. The Department VP is expected to work a standard full-time schedule of approximately 45-50 hours per week. Flexibility is required to meet business need, which may include occasional evenings, weekends, or holidays. The role may involve extended hours during peak operational periods or in response to urgent business demands. 
Primary Job Duties
  • Lead and manage departmental staff to meet performance and service standards.
  • Implement and maintain SOPs to ensure consistent and complaint operations.
  • Monitor daily workflows, identify inefficiencies, and implement corrective actions.
  • Collaborate with other department managers and the VP of Operations to align on both team and company goals and initiatives. 
  • Support employee development through coaching, training, and performance feedback.
  • Ensure adequate staffing and coverage to maintain service levels.
  • Promote a positive, inclusive, and accountable team culture. 
  • Track and report key performance indicators (KPIs) to leadership.
  • Ensure departmental compliance with industry regulations and internal policies.
  • Ensure client specific requirements are met and raise attention to processes and procedures that may need review.
Note
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied otherwise, other than an "at will" relationship. 

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