Vendor Program Specialist

Overview
This is a hybrid role in Raleigh, NC with the expectation that work time will regularly take place inside and outside of a company office. Three days a week in office.

The Vendor Program Specialist assists in the coordination, execution, and administration of Bank programs and their affiliated projects. Participates in aspects of assigned effort life cycle including planning, scope definition, design, and delivery of business solutions. Recommends solutions and strategies that meet business needs while maximizing results and operational efficiency. Tracks and reports progress against milestones. Analyzes data to evaluate the effectiveness of solutions and recommends improvements to enhance processes. Collaborates across the Bank to achieve project goals.

Responsibilities

• Provide expert knowledge of P&C insurance processes as it pertains to our coverage requirements
• Act as a liaison when reviewing and approving COI's submitted by insurance agents on behalf of potential service providers, or renewal review of expired COI's.
• Translate complex insurance concepts into clear actionable documentation of requirements Ie: Sample COI's
• Assist in the development and refinement of our current Certificate of Insurance Standards to match the industry standard on required coverages
• Lead and report on insurance recovery efforts for branch facilities, coordinating with relevant departments to ensure timely and effective management
• Ensure all Special Category vendors meet the bank's compliance requirements, including maintaining up-to-date insurance policies, trade licenses, and other necessary certifications
• Search vendors' trade and business licenses by state to ensure they are active and comply with regulatory standards
• Confirm that all vendors possess appropriate and valid trade licenses required for their specific services
• Serve as the point of contact for vendor onboarding within ServiceChannel for all of Corporate Real Estate ensuring smooth integration and compliance
• Collaborate with Facility Management to successfully identify gaps in coverage to source and onboard new vendors
• Organize and interpret data from ServiceChannel to generate actionable insights and support decision-making for branch facilities and maintenance
• Collaborate with accounts payable to ensure vendors are fully compliant before payments are remitted
• Act as the primary point of contact for reporting operational risk events for branch facilities and maintenance, including the updating and tracking of these events
• Support Facility Managers and act as liaison with claim adjusters for claims submitted for branch damage as well as communicate with FCB insurance department for reporting on paid claims for branch damage
• Act as SME for claim related inquiries and resolution
• Provide regular reports and updates on vendor compliance and operational risks to management
• Prepare analytics dashboards related to vendor compliance
• Support Operations team with Excel related tasks, creating, analyzing, and maintaining data for various projects
• Train new associates on Special Category vendor compliance and related procedures

Qualifications
Bachelor's Degree and 2 years of experience in Program coordination or support OR High School Diploma or GED and 6 years of experience in Program coordination or support

Preferred Skills

• Facilities management experience
• Vendor management and vendor onboarding experience
• Intermediate to advanced Excel (v-lookups, pivot tables, data validation)
• Ability to collaborate with internal and external partners
• Must have excellent verbal, written, and interpersonal communication skills

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found