Call Center Representative

2 weeks ago

Remote, Oregon, United States MTM Health Full time

Job Summary

We are seeking a dynamic and energetic Call Center Representative to join our customer service team In this vital role, you will be the first point of contact for our clients, providing exceptional support through phone, email, and chat channels. Your enthusiasm and communication skills will help build positive relationships, resolve inquiries efficiently, and ensure a seamless experience for every caller. This paid position offers an exciting opportunity to develop your customer service expertise while making a meaningful impact in a fast-paced environment.

Responsibilities

  • Handle incoming calls with professionalism, enthusiasm, and a friendly attitude, ensuring each customer feels valued and heard
  • Provide accurate information regarding products, services, or appointments by actively listening and understanding customer needs
  • Document customer interactions precisely using data entry skills within our CRM (Customer Relationship Management) system
  • Assist customers with troubleshooting issues related to medical services or appointments, utilizing your knowledge of medical terminology when necessary
  • Follow established phone etiquette protocols to maintain a positive brand image during every interaction
  • Escalate complex issues to appropriate departments or supervisors while maintaining ownership of the caller's concerns until resolved
  • Maintain detailed records of customer interactions, inquiries, and resolutions for analysis and continuous improvement

Skills

  • Multilingual abilities are highly valued to serve diverse client needs effectively
  • Strong communication skills in English; bilingual proficiency enhances service delivery across language barriers
  • Knowledge of medical terminology and medical office procedures is a significant advantage
  • Excellent computer skills including data entry, navigating CRM systems, and basic troubleshooting
  • Exceptional phone etiquette combined with active listening skills to foster positive customer relationships
  • Prior experience in customer service or call center environments is preferred but not required; training will be provided if necessary
  • Analytical skills to assess customer issues quickly and determine appropriate solutions for efficient resolution

Join us in delivering outstanding service that makes a difference We are committed to creating an inclusive environment where your skills can shine. This paid role offers valuable experience in customer relations within the healthcare or service industry—apply today and become part of a dedicated team that values your contribution

Job Type: Full-time

Pay: $ $26.35 per hour

Benefits:

  • Vision insurance
  • Work from home

Work Location: Remote

  • Call Center Representative-Remote

    2 weeks ago

    Remote, Oregon, United States Clark Resources Full time

    Clark Resources is currently searching for 5-Star Call Center Representatives for a new project. The call center representative may handle a high volume of inbound and/or outbound calls and should create a positive experience with the highest degree of courtesy and professionalism for each caller. They will listen to clients to understand the reason for...

  • Call Center Representative

    2 weeks ago

    Remote, Oregon, United States Alloy Software Full time

    OverviewWe are seeking a dedicated and professional Call Center Representative to join our team. This role involves providing exceptional customer service, handling inbound and outbound calls, and supporting our clients with their inquiries. The ideal candidate will possess strong communication skills, be detail-oriented, and have experience in medical or...

  • Contact/Call Center Representative, Bilingual

    2 weeks ago

    Remote, Oregon, United States ASRC Federal Full time

    ASRC Federal is a leading government contractor furthering missions in space, public health and defense. As an Alaska Native owned corporation, our work helps secure an enduring future for our shareholders. Join our team and discover why we are a top veteran employer and Certified Great Place to WorkAgile Decision Sciences, a wholly owned subsidiary of ASRC...

  • Call Center Sales Representative

    3 days ago

    Remote, Oregon, United States Family Comes First LLC Full time

    ***LICENSE NOT REQUIRED TO APPLY***WE WILL HELP YOU GET YOUR LIFE INSURANCE LICENSE.If you're a strong customer service professional who's comfortable on the phone and enjoys helping people, we invite you to join Family Comes First Insurance Services as a Remote Inbound Enrollment Representative.This is a customer service + verification role . You'll be...

  • 1099 Call Center Representative

    3 days ago

    Remote, Oregon, United States Smalls Contact Solutions LLC Full time

    Bilingual Remote Call Center Agent (1099 Contractor)Location: Remote (U.S.-based preferred)Job Type: Independent Contractor (1099)Schedule: Flexible shifts availableLanguages Required: English + Spanish (fluency required)About the RoleWe are hiring professional bilingual call center agents to support inbound and/or outbound phone campaigns. This is a remote,...

  • Remote Sales Representative – Outbound Calling

    5 days ago

    Remote, Oregon, United States Personal Injury Care Team Full time

    OverviewWe are seeking motivated Remote Sales Representatives who thrive in outbound cold calling and are driven by results. This role is ideal for confident communicators who are comfortable initiating conversations, qualifying prospects, and earning based on performance.This is a sales-first position with earnings tied directly to the number and quality of...

  • Call Center Agent

    2 weeks ago

    Remote, Oregon, United States ENGAGEcx Full time

    Who is EngageCX?For over two decades, EngageCX has brought technology and people together to deliver exceptional customer experiences for our clients while giving skilled people like you the benefit of working from the comfort and convenience of your home office. Whether you are seeking to work for years to come or contract for a season, we have options and...

  • Loss Drafts Inbound Call Center Associate

    2 weeks ago

    Remote, Oregon, United States National General Insurance Full time

    National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to...

  • Loss Drafts Inbound Call Center

    5 days ago

    Remote, Oregon, United States National General Insurance Full time

    National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to...

  • Customer Service Representative

    1 week ago

    Remote, Oregon, United States True Bloom ABA Full time

    Job SummaryWe are seeking a dynamic and enthusiastic Customer Service Representative to join our team In this vital role, you will be the friendly voice Doctor offices hear on the other line .ResponsibilitiesRespond promptly and courteously to customer inquiries via phone, email or Fax.Fax over Company Information Daily.Create Fax List for Prior Day...