Field Technical Services Specialist

As a Field Technical Services Specialist, you will consult with production animal facility Owners, Veterinarians, and scientists on diagnostics technical protocols to promote growth and utilization of IDEXX products, services, software, and diagnostic testing; and promote customer satisfaction and loyalty. Represent IDEXX to customers and academia. Partner with the sales force and collaborate with internal teams, providing medical and technical support to sales, marketing, technical training, market trials and other applicable technical activities.

In this role you will:  

• Consult with Production Animal; Owners, Veterinarians, production managers and scientific staff on technical protocols to promote growth and utilization of IDEXX products, software, services, and diagnostic testing.
• Represent IDEXX to customers and academia which may include hosting seminars/demonstrations and education sessions on company products to key influencers at Production Animal Sites, Trade organizations, University and Government laboratories, etc.
• Communicate and present highly technical information on ELISA and PCR to animal health professionals and scientific forums
• Partner with the Sales organization and other IDEXX areas as needed to collaborate, providing technical support to sales and marketing, technical and workflow training, market trials, and other applicable activities.
• Acquire, build, and maintain industry key opinion leader (KOL/influencer) relationships at various industry and technical institutions.
• Proactively support the company's products through assisting with, creating and reviewing technical materials and presenting technical subjects to a variety of audiences.  
• May assist and write technical documents and/or provide input on marketing and field selling materials.
• Provide support to Regional Marketing and product marketing, creating written materials, studies, presentations, and conducting training sessions as appropriate.
• Assure compliance with all lDEXX SOP's and procedures relative to product questions/concerns, client records and administrative responsibilities.
• Handle customer (producer, veterinary and end-user) questions providing technical advice, sampling protocols and following through on product complaints. 
• Gather, generate and analyze diagnostic performance data. Communicate findings and technical recommendations to customers and stakeholders.
• Adhere to and model the IDEXX Purpose & Guiding Principles.
• Perform other duties as assigned.

What you will need to succeed:

• Strong and specific technical knowledge of diagnostics products, software and services sold.
• Strong working knowledge in immune and molecular diagnostics with the focus on molecular diagnostics required.
• Advanced degree or technical certification preferred or corresponding years of molecular diagnostic experience.
• 5-7+ years of molecular diagnostic experience preferred, 2-3+ years of molecular diagnostic experience required.
• Previous experience in the Livestock industry preferred.
• PCR experience
• Solid knowledge of current topics and issues in livestock industry and diagnostics vertical preferred.
• Experience on study design, test validation, data analysis, reports, submitting abstracts, publishing, and oral presentation on scientific meetings.
• Seasoned technical professional.
• Excellent communication and interpersonal skills with the ability to influence others effectively and appropriately. 
• Strong facilitator, able to resolve conflict through mutual understanding and respect.
• Customer service skills including discovering and exploring customer's needs, experience working with customers and maintaining good customer relationships.
• Able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Understand competitive strengths and weaknesses of primary competitors
• Professional maturity, adaptability and responsiveness to employee, customer and peer needs or concerns.
• Strong problem-solving and decision-making skills with the willingness and ability to work collaboratively with others in a matrix environment.
• High integrity and honesty to keep commitments to Employees, Customers, and the Company.
• Goal oriented, with drive, initiative and passion for business and team excellence.
• Ability to organize and prioritize.
• Have a service-oriented attitude.
• Computer proficiency in Microsoft PowerPoint, Excel, and Word
• Weekend hours and weekday overtime may be required. 
• Overnight travel required. 
• Requires up to 75% travel:
  • 5 Days of Car Travel per week
  • 6-8 Days of Overnight Travel per month
• Valid Driver's License required 
• Extended hours may be required
• Fluency in the English language.
• Must reside near a major airport.

Compensation and benefits:

• Base Salary $80,000+ based on experience
• Health / Dental / Vision benefits day one.
• Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and so much more

Why IDEXX?

We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 9,000 talented people.

So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery.  At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. 

Let's pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBT individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

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