Salesforce Business Analyst

Salesforce Business Analyst (Hybrid in Durham, NC)

Schedule: Mon-Fri 8am – 5pm Eastern Time

Location:   This hybrid position offers a balanced schedule of three in-office days at our Durham, NC location and two remote workdays per week, supporting both collaboration and flexibility  

At Labcorp, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all.  You'll be inspired to discover more, develop new skills and pursue career-building opportunities as we help solve some of today's biggest health challenges around the world. Together, let's embrace possibilities and change lives 

Labcorp is seeking a Salesforce Business Analyst to join the National Sales Enablement (NSE) team and to work as part of the Salesforce functional and business team to drive adoption and enhancements to the Salesforce platform and related applications.  

RESPONSIBILITIES:  

• As a member of the Salesforce team, you will work with end users, business leaders, and application development teams.

• The Salesforce Business Analyst will gather, triage, and synthesize feedback and changes to the Salesforce platform. This person will maintain the backlog of work for the Salesforce platform and related applications and integrations. 

• You will collaborate with the scrum master and other members of the NSE team to prioritize, groom, test, and document changes to the Salesforce system. 

• Utilizing JIRA and project management tools and methods, work closely with the SFDC Admin and technical team to meet deadlines and work around project constraints to design and develop the system, as changes and issues arise. 

• Gather and synthesize end-user requirements and maintain a product backlog of requested enhancements. 

• Provide input into future phases of the Salesforce implementation, including adjacent applications, add-ons, and feature enhancements. 

• Drive enhancements that improve user adoption, improve the user experience, or improve the quality of data. 

• Coordinate and participate in acceptance testing for new features.   

• Triage, investigate, replicate, communicate, and drive defects and bugs to resolution. 

• Contribute to the detailed design and technology selection, especially Salesforce apps and features, providing inputs from their expertise, such as technology alignment and fit, best practices, and feasibility. 

• Compose and contribute to the set of artifacts needed to communicate Salesforce technical information for both the current team and future maintenance work, including scope documents, workflow diagrams, process diagrams and technical diagrams. 

• Collaborate with the NSE team and contribute to release notes, training plans and communication plans 

REQUIREMENTS:  

• Bachelor's degree 

• Multiple Salesforce certifications  ​

• At least 5 years of direct experience implementing Salesforce Sales and/or Service Cloud using Lightning Experience 

• Prior experience in a Salesforce Functional Analyst, Business Analyst, or Application Analyst role 

• Familiarity with Agile or Modified Agile methodologies. 

• Experience working with Commercial Operations teams 

• Strong problem-solving skills. 

• Excellent written and verbal communication skills, meeting management skills 

• Ability to work independently and in a team environment.  

• Proven ability to learn technical concepts and translate them to the appropriate audience. 

• Experience in Salesforce UX design with a focus on creating intuitive, engaging, and effective user interfaces within the Salesforce platform.

• Experience in Salesforce configuration tools and using Copado Devops to promote sandbox environment changes.

• Experience using Copado Robot Testing tool for testing.

Application Window Closes: 10/24/2025  

All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.  

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here. 

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. 

We encourage all to apply

If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.