Assistant Manager

Job Scope and Purpose:

Assistant Manager(s) are responsible for assisting the property manager(s) overseeing all daily property operations including but not limited to property financials responsibilities, fostering resident satisfaction, employee management, and managing vendor/contractor interactions in a professional manner.

1. Safety and Office Protocol:

• Must complete all assigned Francis Property Management training.
• Always wear proper identification (Francis Name Tag).
• Utilize the Francis issued iPad and Checkpoint ID to properly validate prospective residents before beginning the touring/leasing process.
• Communicate with other team members if leaving the office for an extended period of time.
• Wear proper PPE (Personal Protective Equipment) when required by a supervisor.
• Wear professional office attire, and footwear per the Francis guidelines.

• Report any possible risks on the property including lights out, trip hazards, exposed wires, etc.

• Primary Responsibilities:

• Leasing and Occupancy Management: Attracting and retaining tenants by marketing available units, conducting property tours, screening applicants, negotiating lease agreements, and managing move-in and move-out processes.

• Tenant Relations: Addressing tenant inquiries, concerns, and complaints promptly and professionally. Fostering a positive living environment through effective communication, community events, and amenities.
• Property Maintenance: Ensuring the property is well-maintained, safe, and attractive by coordinating regular maintenance tasks, repairs, and upgrades. Conducting inspections to identify maintenance needs and addressing them promptly.
• Financial Management: Managing the property's finances, including budgeting, rent collection, expense management, and financial reporting. Maximizing revenue and controlling expenses to achieve financial goals and maintain profitability.
• Compliance: Ensuring compliance with all applicable laws, regulations, and industry standards, including fair housing laws, landlord-tenant regulations, building codes, and safety regulations.
• Vendor and Contractor Management: Selecting and managing relationships with vendors, contractors, and service providers to ensure quality service, competitive pricing, and timely completion of work.
• Community Engagement: Engaging residents and promoting a sense of community through organized events, social activities, and amenities. Building relationships with residents and encouraging a positive community atmosphere.
• Administrative Tasks: Performing and/or delegating administrative duties, such as maintaining records, processing paperwork, responding to inquiries, and managing communication with residents and vendors.
• Ensure effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with company's policies and procedures.
• Please keep in mind this position is a "team player" position and all team members are to be responsible for the general upkeep and cleanliness of the community. IE assisting with waste pick-up.
• Assisting the Regional Manager with other projects as needed.

Francis Property Management emphasizes the importance of maintaining a positive attitude and delivering exceptional customer service in all professional interactions. As a representative of Francis Property Management, your positive attitude and demeanor play a significant role in shaping the customer experience and perception.

1. Skills and Qualifications:

2. Strong analytical and problem-solving skills.

3. Excellent communication and interpersonal skills.
4. Prioritize and manage multiple projects simultaneously.
5. Knowledge and experience with the physical attributes of a property.
6. Ability to use company software, including MS Office products and Yardi.
7. Knowledgeable with Fair Housing laws and other ordinances and regulations affecting the industry.

8. Promote harmony and quality job performance of staff through support and effective leadership

9. Physical Requirements:

10. Ability to walk, stand, and climb stairs to tour property and meet with potential tenants, vendors and contractors in a variety of weather conditions.

11. Ability to reach, bend, and have a full range of motion.
12. Use repetitive motion of hands and wrist while using a computer, keyboard and telephone.
13. May need to lift and/or move 5-10 pounds.
14. High attention and mental demands including the ability to prioritize and process information with accuracy and clarity.