Strategic Customer Success Specialist

We're looking for a highly organized, proactive, and people-oriented
Strategic Customer Success Specialist
to partner with our Strategic Customer Success Managers (CSMs) in delivering a world-class experience to our most important accounts. In this role, you'll be a key part of the customer-facing team—joining virtual visits, supporting strategic initiatives, and ensuring the customer journey runs smoothly at every stage.

The Specialist serves as a complement to the onsite Strategic CSM presence, building strong relationships through virtual touchpoints and providing an additional layer of support that drives consistent, high-quality customer outcomes. You'll have exposure to complex accounts, industry-leading technology, and strategic conversations, while collaborating across Implementation and Support teams to keep customers moving forward.

What You'll Do:

• Act as a consistent, customer-facing partner through virtual visits, check-ins, and project follow-ups.
• Coordinate with Strategic CSMs to ensure seamless coverage—onsite and virtual—for high-value accounts.

• Own administrative and tactical tasks such as:

• Updating customer project plans and trackers

• Scheduling meetings and capturing detailed notes

• Documenting action items and ensuring timely follow-through

• Help monitor customer health signals and track support tickets or key deliverables.

• Collaborate with Implementation Managers, Engagement Managers, and Product Support to move projects forward.
• Escalate risks or blockers to the Strategic CSM or Manager, Customer Success.
• Continuously look for ways to optimize workflows and enhance the customer experience.

What We Look For:

• 3+ years of experience in a customer-facing role, ideally in Customer Success or Technical Account Management.
• Passion for helping people and solving problems in a structured, repeatable way.
• Highly organized and detail-oriented—you don't let tasks fall through the cracks.
• Clear and professional communication, both written and verbal.
• Comfort with ambiguity and shifting priorities in a high-growth environment.
• Experience in construction, MEP, field services, or SaaS is a plus.

Compensation:

• $105,000 - $120,000 base salary range + annual bonus

What we offer:

• Generous equity grant, become an owner in our company
• Macbook computer provided
• A comprehensive benefits package
• Flexible PTO and hybrid work schedules
• Work from home stipend
• Hubs in Los Angeles, Toronto, and Raleigh with hybrid work schedules and lunch provided for in-office days
• Company events like BBQs and team-building activities, both in-person and virtual
• Fast-paced, collaborative, and dynamic work environment
• Opportunities for growth and career advancement
• Chance to work with cutting-edge technology and innovative solutions
• The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers

About BuildOps
Join BuildOps, the largest commercial trade platform in the country, as we transform the multi-billion dollar commercial contracting industry

We're not just talking incremental improvements—we're talking a full-scale revolution, empowering the hardworking heroes who build and maintain the infrastructure that keeps our world running. See why contractors choose Buildops here.

This is your chance to be part of a rocketship. We're fresh off a $1 billion valuation and a $127M Series C funding round (part of over $275M raised to date) led by industry-leading investors like Meritech Capital, BOND, and SE Ventures, backed by Schneider Electric (Reuters, TechCrunch, LA Business Journal) . Our latest investors join our team of industry heavyweights like Next47, former Twitter CEO Dick Costolo, former Salesforce President Gavin Patterson, and Boost Mobile CEO Stephen Stokols. Their investment is fueling our aggressive growth and our commitment to equipping contractors with AI-driven tools to conquer chaos, boost efficiency, skyrocket profitability, and ultimately, deliver exceptional service.

At BuildOps, we're changing the game and doing the best work of our careers. You'll be a key player in a company that's truly making a difference for the backbone of our economy. If you're ready to tackle big challenges, work with a passionate team, and build something extraordinary, BuildOps is the place for you.