Customer Success Manager

1 week ago

Atlanta Metropolitan Area, United States Flowable Full time $90,000 - $120,000 per year

Flowable is the agentic process automation and case management technology of choice for process-intensive enterprises and organizations with tough compliance. It puts your processes, people, and AI together in one unified platform.

As a fast-growing, global software company with big ambitions, we foster an entrepreneurial spirit and a culture of collaboration where talented people thrive and contribute to a fantastic work environment.

As a Customer Success Manager (CSM) at Flowable, you will play a pivotal role in ensuring our customers achieve measurable success with our platform. You will partner with customers to drive adoption, deliver business value, and build long-term relationships that lead to retention and expansion. This role is customer-facing and requires a balance of strategic advisory skills, product expertise, and commercial awareness. The ideal candidate combines a passion for customer advocacy with the ability to engage executives and operational users alike.

What you'll be doing:

  • Customer Adoption & Outcomes
    : Lead onboarding and success planning for new customers, define measurable success criteria, drive platform adoption across business and technical teams, and conduct regular QBRs/EBRs to align on achieved outcomes.
  • Customer Health & Retention
    : Monitor customer health metrics, proactively manage renewal risks, own the renewal process, and implement recovery plans for at-risk accounts.
  • Expansion & Growth Influence
    : Identify and drive expansion opportunities, collaborate with Account Executives to ensure customers realize value pre-renewal, and align customer vision with Flowable's product roadmap.
  • Collaboration & Internal Alignment
    : Work closely with Engagement Managers for smooth handovers, relay structured customer feedback to internal teams, and share success stories and best practices across the organization.

What you bring:

  • 6+ years' experience in Customer Success, Account Management, Solution Consulting, or Professional Services at a SaaS/Enterprise Software vendor.
  • Proven track record of improving adoption, retention, and expansion in enterprise accounts.
  • Strong communication skills, capable of engaging with C-level executives as well as hands-on practitioners.
  • Analytical skills to interpret product usage data and customer health metrics.
  • Experience in BPM, DPA, Case Management, or enterprise workflow solutions preferred.
  • Fluent in English; German or other European languages are a strong plus.

What you can expect:

  • World-leading product:
    You'll be working with customers using Flowable — the trusted choice in agentic process automation and case management for process-intensive enterprises, recognized by Gartner and Forrester as a leader in driving digital transformation.
  • Our company culture:
    At Flowable, we value transparency, autonomy, and customer focus. We empower talented people to thrive, encourage resourcefulness, and embrace a servant-leadership culture where helping our customers succeed is at the heart of everything we do.
  • Drive real transformation:
    Join Flowable and help redefine how enterprises orchestrate complex business processes with AI-enabled case management — turning powerful technology into measurable customer outcomes through trusted relationships and strategic adoption.
  • Career development opportunities:
    Grow with Flowable — gain exposure to cutting-edge technology, expand your skillset, and advance into sales or leadership roles as the company scales .

  • Manager of Customer Success

    1 week ago

    Denver Metropolitan Area, United States SugarCRM Full time $90,000 - $110,000 per year

    About SugarCRMFrom the very beginning, SugarCRM had a unique vision: to offer a different kind of customer relationship management (CRM) software. We pioneered a solution that easily adapts to customer needs, and now, more than two decades later, we're on a mission to help sales teams reach their highest potential.Our diverse team around the world shares a...

  • Customer Success Manager

    1 week ago

    Oklahoma City Metropolitan Area, United States Apricot Full time

    Role OverviewWe're looking for a proactive, insight-driven Customer Success Manager to join our Customer Experience team. You'll be a key contact for many of our agency partners, guiding them through onboarding, answering questions, and making sure they feel supported at every step.In this role, you'll manage relationships with accounts, support new customer...

  • Strategic Customer Success Manager

    1 week ago

    Austin, Texas Metropolitan Area, United States Quest Software Full time $120,000 - $180,000 per year

    OverviewQuest Software has a two-pronged mission focused on helping organizations manage and secure their Microsoft environments and leverage their data effectively.First, Quest aims to be the leading partner for modernizing, protecting, and securing hybrid Active Directory, Entra ID, and Microsoft 365 environments. They provide critical solutions for...

  • Senior Customer Success Manager

    1 week ago

    Los Angeles Metropolitan Area, United States AccountMakers Full time $90,000 - $130,000 per year

    AccountMakers is actively recruiting Senior Customer Success Managers for immediate hire on behalf of our hiring clients. Our staffing and recruiting platform specializes in sales, customer success, and support roles, connecting vetted candidates with employers across SaaS, fintech, e-commerce, and technology-enabled service industries.Position DetailsAre...

  • Sr. Customer Success Manager

    5 days ago

    Austin, Texas Metropolitan Area, United States Axoniq Full time

    Position OverviewWe are seeking an experienced and driven Senior Customer Success Manager to join our growing team. This role is perfect for someone with a strong background in technology or startups who thrives in fast-paced, scrappy environments, excels at building customer relationships, and has a proven track record of implementing scalable processes and...

  • Customer Success Manager

    5 days ago

    Green Bay, Wisconsin Metropolitan Area, United States SmartCert® Full time $90,000 - $120,000 per year

    Customer Success ManagerRemote (USA) or Hybrid – Green Bay, WIDo you thrive in a fast-paced startup environment where innovation, agility, and customer impact drive success?Are you passionate about helping manufacturing and supply chain organizations navigate digital transformation?Do you want to play a hands-on role in shaping how critical industries...

  • Customer Success Manager

    2 days ago

    New York City Metropolitan Area, United States Brightflag Full time

    The OpportunityBrightflag brings a trailblazing product, which is truly differentiated, to a legal tech growing market. And we are continuing to invest heavily in product and customer success. This means that our customer success teams support our customers to deliver significant business impact from our solution. We help legal functions transform and...

  • Customer Success Manager

    7 days ago

    New York City Metropolitan Area, United States Vendelux Full time $80,000 - $120,000 per year

    Vendelux helps companies discover the best events. Event marketers are the unsung heroes of successful companies. From generating leads to building world-class brands, event marketers make magic happen throughout the year. Vendelux is here to help maximize the impact of all the events that a company sponsors and attends.We are a Series A SaaS company and...

  • Client Success Manager

    5 days ago

    Atlanta Metropolitan Area, United States Rithum Full time $80,000 - $120,000 per year

    Rithum is the world's most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins.Today, more than 40,000...

  • Partner Success Manager

    1 week ago

    Atlanta Metropolitan Area, United States Franklin Fitch Full time $80,000 - $120,000 per year

    A rapidly growing Managed Services Provider (MSP) is seeking an experienced Partner Success Manager to join their team. This is a high-impact role for a relationship-focused professional who thrives on driving partner success and shaping the future of a dynamic MSP practice.Key ResponsibilitiesServe as the trusted advisor and primary liaison for executives...