Case Manager

About Bill Wilson Center:

Bill Wilson Center provides services to children, youth, young adults, and families in Santa Clara County. Additionally, we reach clients through our street outreach and crisis line programs. Bill Wilson Center programs focus on housing, mental health care, supportive services, and advocacy. Bill Wilson Center is committed to working with the community to ensure that every youth has access to the range of services needed to grow to be healthy and self-sufficient adults. A key component of Bill Wilson Center's philosophy encompasses a strength-based approach to improving the lives of the youth and young families in our communities. Bill Wilson Center has been providing services to runaway and homeless youth since 1973. Join us and become a difference maker at Bill Wilson Center 

Job Summary:

The Case Manager will provide case management; housing and supportive services for the participants of College Engaged Rapid Rehousing program and help secure stable housing for the referred students.

Essential Duties/Responsibilities:

• Intake and assessment services to the identify needs and strengths of the referred individual for services.
• Provide case management, housing and other supportive services for clients in program.
• Collaborate with College staff to identify students in need of services.
• Coordinate with existing online housing platform and landlords to house students.
• Work with Policy and Advocacy Specialist and community partners.
• Assist students in developing and implementing an "Individualized Action Plan" to meet short and long-term needs.
• Complete case note documentation on a timely basis.  Maintain statistical data and complete reports as appropriate to evaluate effectiveness of services delivered.
• Ensure that client and program records are maintained and up to date, ensure data entry is timely in AWARDS and HMIS as required and provide reports as required.
• Work closely with property owners and property managers to identify housing opportunities and for the youth participants and provide mediation between landlords and students when needed.
• Assist participants to: become employment ready, finding and maintaining gainful employment or advance current employment opportunities to ensure success in permanent housing.
• Assist young adults in building and improving life skills. 
• Work with outside agencies to ensure quality of care for young adults. Utilize community resources to meet needs of young adults in the program.
• Provide referral assistance to legal services, health services, drug and alcohol services and mental health services. Follow agency protocols and procedures regarding accounting and financial requests ensuring all expenses are approved and have back up documentation.
• Maintain statistical data and complete reports as appropriate to evaluate effectiveness of services delivered.
• Attend agency and other program meetings; including community meetings and trainings as appropriate.
• Must be able to communicate effectively, get along with co-workers, management, and deal effectively and professionally under pressure.
• Transport clients to appointments, meetings, etc. as needed.
• Participate in agency Program Quality Improvement and Safety activities and initiatives.
• Regular attendance is a requirement of the position.
• Additional duties as assigned.

Education and Experience:

• Bachelor's Degree or equivalent combination of education and supervisory experience. Two years of experience with housing programs, working with unhoused clients and/or understanding of fair market rates, Coordinated Entry System, HMIS knowledge highly desirable.   One or more years' managerial experience preferred.  Experience working with culturally diverse population.  Must be efficient and organized. 
• Personal or lived experience with housing instability, social services, systemic challenges, or the criminal/legal system is valued.

Required Skills/Abilities:

• Driving is a requirement of the job.  Must have possession of current driver's license, access to a vehicle and personal automobile insurance.  Current CPR and First Aid Certification required (or complete within 30 days of hire).  Fingerprinting/background check as required by the Department of Justice and/or Title XXII regulations. TB test required. 
• Ability to work with basic mathematical concepts as required for reporting. 
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• To perform this job successfully, an individual should have knowledge of Internet software; Spreadsheet software and Word Processing software.  Internet research skills are a plus.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to remain stationary, use hands to finger, handle, or feel; reach with hands and arms, and communicate or hear. The employee must occasionally move up to 20 pounds.

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The noise level in the work environment is usually moderate.

Salary Range:

$25 - $30 per hour/year.

Employee Benefits & Perks:

We offer a generous compensation package for full-time employees that includes the following:

• 4 Weeks Accrued PTO
• 14 Paid Holidays Per Year
• Paid Health, Dental, Vision & Voluntary Life Insurance Plans
• Flexible Spending Plans for Medical, Dependent Care, Parking and Transit
• 401 (K) Retirement Plan
• 24/7 Employee Assistance Program
• Upward Career Mobility
• Discounts and Savings through Tickets At Work and LifeMart  

EEO:

Bill Wilson Center is an Equal Opportunity/Affirmative Action Employer.

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. Because of a need to remain responsive to the needs of our clients and our Agency's operations, responsibilities may be modified at any time.