Office Manager

Office Manager

1. Main purpose of the job

Responsible for all areas of Operations; client intake, insurance verification, clients, caregivers, scheduling

1. Key objectives

The office manager will work closely with the Leadership Team, Clinical Director, and staff to maintain operational compliance with governmental/state regulations, payor policies, and Department of Health and CMS guidelines and requirements

Answers the telephone and performs client intake.

Maintain compliant client files.

Monthly Quality Assurance review and follow up.

Complaint/Issues follow up.

Orders and maintains office supplies, forms, and equipment.

Visits prospective clients after referrals are made to introduce ARAA Home Care.

Schedules shifts by matching caregiver qualifications and availability to client's needs.

Supervises caregivers and completes performance appraisals for caregivers at specified intervals.

Ensure staff calendars are scheduled out weekly and displayed

Handle escalated issues

Assist HR with the following as needed:

• Initiating the hiring process for caregivers including processing applications, background screening, testing, interviewing, and reference validation.
• Orients caregivers and maintains current caregiver files in accordance with policies and procedures.
• Records employee information such as personnel data, compensation, tax data, attendance, performance reviews, evaluations, and termination date and reason.

Enters, maintains, and corrects client, employee, payroll, billing, and related accounting data into the computer.

Following up with staff compliance with documentation submission guidelines as needed.

Strong critical thinking, problem solving and attentiveness to detail

Travel Required

Other duties as Assigned

Qualifications required: '

High School Graduate or GED

Some college preferred

Experience required:

2 years related experience and/or training.

Strong critical thinking, problem solving and attentiveness to detail

Able to demonstrate strong skills in Excel, Word, Outlook and to be able to learn other applications.

Experience of working to deadlines, working alone and as part of a team.

Experience in handling data, numbers and reporting in detail.

Experience in home care or knowledge of the health care industry preferred.

Requires proficiency in computer skills and communication skills (talking with clients and caregivers).

Must possess and demonstrate excellent communication skills, leadership skills, organizational skills, and customer service techniques.

Must perform and manage multiple responsibilities concurrently and work well under pressure

Knowledge and skills required:

Evidence of good written and oral skills for communication and understanding. Effective interpersonal skills and working with others.

Adaptability.

Planning and Organization.

Customer Service

Personal Attributes:

Positive and flexible attitude.

The desire to make a difference.

The ability to plan and prioritize workload.

Professional presentation of self within the work place.

Understanding of and commitment to equality of opportunity.

Health and safety

You'll work with the Health and Safety Advisor to make sure we follow policy and procedures.

You'll stay alert to any safety hazards in the office, and you'll follow risk assessments and safe systems of work, plus manual handling and lifting procedures.

Learning and development

You'll attend any training needed to help you develop your career and perform your role well.

Safeguarding

Our service users are everything to us, so you'll make sure that they're protected from abuse and neglect.

You'll follow our Safeguarding Procedure and, if you see or suspect abuse, report it straight away.

Confidentiality

Privacy is very important to us, so you'll respect the confidentiality of our Agency, service users, team and organization, plus members of the public.

You'll make sure that all confidential documents are stored correctly and securely.

Equal opportunities statement

We are committed to promoting equal opportunities in employment. You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.

Job Type: Full-time

Pay: $50, $55,000.00 per year

Benefits:

• 401(k)
• Paid time off

Education:

• High school or equivalent (Required)

Experience:

• Adminstrative or Office Management: 2 years (Required)

Work Location: In person