IT Desktop Support II

CAB Enterprises, Inc. proudly serves as the exclusive distributor of Electrolit in the United States. Electrolit is owned by Grupo Pisa, Latin America's premier pharmaceutical company with over 80 years of experience. Electrolit has become a leader in premium hydration beverages. Since Electrolit entered the US in 2015, we have increased Electrolit's visibility in the U.S. market, by building on the brand's rich legacy that began in 1950 as a hydration solution for children. With a steadfast commitment to quality, Electrolit has an innovative, scientifically backed formula, an exciting range of flavors, which uses pharmaceutical-grade ingredients and produced in a state-of-the-art facility.

At CAB Enterprises, we pride ourselves on fostering a service-oriented culture that values the collective skills and contributions of our team members. Our core values: humility, honesty, respect, responsibility, and drive are the cornerstones of our success. We have a dynamic and fulfilling workplace where our employees are recognized as our most valuable asset. Together, we celebrate our achievements and look forward to continuing our tradition of excellence.

Position Summary

The IT Desktop Support II plays a key role in ensuring the reliability and performance of IT systems across the organization. This position provides advanced technical support, resolves complex issues, and contributes to strategic technology initiatives. As a subject matter expert, the IT Desktop Support II also monitors infrastructure performance, manages security access, and supports continuous improvement efforts. In addition to delivering high-quality service, this role mentors junior team members and fosters collaboration across departments. By combining technical expertise with a proactive and service-oriented approach, the IT Desktop Support II helps maintain operational continuity and supports Electrolit's ongoing growth and innovation.

Location:
Houston TX (on-site)

Principal Duties

• Respond to and resolve advanced IT support tickets related to hardware, software, and network issues.
• Lead troubleshooting for escalated technical problems and ensure timely resolution.
• Support employee onboarding/offboarding including account provisioning, equipment setup, and access configuration.
• Monitor and maintain system performance, security access, and infrastructure health.
• Assist in cyber security initiatives including endpoint protection and vulnerability management.
• Provide mentorship and training to IT Desktop I and other junior staff.
• Document technical procedures, solutions, and knowledge base articles.
• Collaborate with IT leadership on strategic initiatives such as infrastructure upgrades and tablet rollout programs.
• Participate in PC refresh cycles and ensure smooth transition for end-users.
• Maintain high standards of customer service and professionalism in all interactions.
• Other duties as assigned.

Knowledge, Skills and Abilities

• Strong knowledge of operating systems (Windows, macOS), enterprise software, and hardware.
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, Teams).
• Experience with SAP or equivalent ERP systems preferred.
• Excellent analytical and problem-solving skills.
• Strong interpersonal and communication skills (oral and written).
• Ability to explain complex technical concepts in simple terms.
• Effective time management and prioritization skills.
• Ability to multitask and manage multiple support requests simultaneously.
• Commitment to maintaining confidentiality and data security.

Qualifications

• Minimum of five (5) years' experience in IT support or related fields.
• Bachelor's degree in Computer Science, Information Technology, or related discipline.
• Professional certifications (e.g., CompTIA A+, Network+, Microsoft, ITIL) are a plus.
• Experience supporting strategic IT projects and mentoring junior staff.

Other Requirements

• Must be willing to travel up to 10% of the time.
• Must be legally authorized to work in the USA.
• Must be fluent in English and Spanish

The above statements reflect the general details necessary to describe the principal functions of the occupation and shall not be construed as a detailed description of all the work requirements that may be inherited in the occupation.

Cab Enterprises Inc. is committed to maintaining a work environment that promotes diversity and is free of discrimination. Except where prohibited by state law, all offers of employment might be subject of passing a drug test.