Client Onboarding Specialist

1 week ago

Alabama, United States Axial Patient Care Full time

Overview

Are you an exceptionally patient and empathetic communicator who loves helping people feel comfortable with new things? We are seeking a temporary, part-time Patient Onboarding Specialist to help our senior patients successfully start their journey in our Chronic Care Management (CCM) program.

This is a crucial, short-term role focused purely on providing one-on-one support for new patients.

What You Will Do

This is a temporary position with an estimated end date once all current patients have been fully onboarded. We anticipate the assignment will last several weeks to a months, depending on patient enrollment volume.

  • Be a Patient Guide: Serve as the primary point of contact for new senior patients and their caregivers, offering a warm, welcoming introduction to our CCM program.
  • Translate "Tech Speak": Gently guide patients through the setup and basic use of any necessary health technology (e.g., a digital blood pressure cuff or a simple mobile app).
  • You must be able to explain how to download our app step by step.
  • Hands-On Training: May need to conduct phone-based training sessions, moving at the patient's pace to ensure they feel confident and comfortable with the equipment. Repetition is key
  • Documentation: Complete all administrative steps, including reviewing and processing consent forms, and accurately documenting the technology status and patient's communication preferences in our system.
  • Customer Service: Address all non-clinical questions and logistical concerns about the program with kindness and clarity, resolving issues or escalating them to the care team as appropriate.

The Details

  • Position Type: Part-Time, Temporary Employee (W-2 Status)
  • Hours: Approximately 10–20 hours per week. Flexible scheduling within standard business hours is possible.
  • Duration: Project-based. This assignment is temporary and will conclude once the initial patient list has been fully onboarded and transitioned to their long-term care managers. We anticipate the duration will be several weeks to a month.
  • Employment Status: This is a W-2 employee position.
  • Work Setting: Remote

What You Bring

  • Exceptional Patience and Empathy (Required): The #1 qualification is a proven ability to work kindly and calmly with the senior population, understanding that new technology can be frustrating.
  • "Non-Technical" Communication Skills: Mastery of explaining simple technical concepts (like device charging or app navigation) in plain, everyday language.
  • Customer Service Background: Previous experience in a high-touch customer service, patient education, or senior-care role is highly preferred.
  • Reliability: Strong organizational skills and the ability to manage a flexible schedule to ensure all patients are contacted promptly.
  • Basic Technical Proficiency: Comfort in using common office software and patient management systems to document your work.

If you have a knack for turning a frown of frustration into a smile of success, we encourage you to apply

Job Type: Temporary

Expected hours: 10 – 20 per week

Work Location: Remote

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