Client Care

Part-Time (Remote) — Opportunity to Grow

Mills Perinatal Wellness Group, PC

Location: Remote, Alabama strongly preferred

Pay: $16–$18/hour (based on experience; bilingual preferred)

Hours: Part-time to start (10–15 hrs/week), with potential to grow to 20–30 hrs/week or full-time as the practice expands

Start Date: Early 2026

About Us

Mills Perinatal Wellness Group is a growing mental health practice that specializes in supporting women and families during pregnancy, postpartum, infertility, loss, and major life transitions. Our team provides compassionate, trauma-informed care, and our mission is to ensure that every client feels deeply supported from their very first contact with us. Even though perinatal is our specialty, we have several clinicians who work with other populations as well.

We are seeking a warm, highly organized, bilingual Client Care & Intake Coordinator to join our team. In this role, you'll work closely with the Director and our administrative team to ensure clients feel welcomed, understood, and supported at every step.

This role is ideal for someone who is empathetic, detail-oriented, flexible, and invested in helping families get the care they need.

Position Overview

The Client Care & Intake Coordinator is the first point of contact for prospective clients and referral sources. This person plays a key role in shaping the client's experience and ensuring a smooth transition into care.

The ideal candidate is:

• Warm, compassionate, and well-spoken — think "therapist energy"
• Highly organized and Type A
• Bilingual in English and Spanish
• Able to communicate clearly with clients in emotional or stressful situations
• Self-directed with excellent time management
• Comfortable working remotely
• Flexible with availability
• Professional, dependable, and invested in the success of the company

Primary Responsibilities Client Communication & Referrals

• Answer incoming calls and respond to inquiries with warmth, clarity, and compassion
• Provide bilingual (English/Spanish) support for clients who prefer Spanish
• Manage voicemail and return calls in a timely manner
• Process new referrals from doctors, community partners, and clients
• Make sure clients feel safe, supported, and guided during the first contact

Intake & Scheduling

• Gather insurance details and coordinate with our biller
• Send intake forms and assist clients with completing required documentation
• Schedule initial appointments based on clinician availability
• Coordinate communication between clients and clinicians

Administrative Support

• Maintain accurate and organized records
• Track weekly referral flow and follow up as needed
• Support the Director with administrative tasks and projects
• Assist with onboarding new clinicians as the team grows
• Help ensure the practice's systems run smoothly and efficiently
• Support Clinicians with insurance required assessments daily

Qualifications Required

• Bilingual in English and Spanish (must be fluent and comfortable speaking professionally)
• Warm and welcoming communication style
• Highly organized with strong attention to detail
• Excellent verbal and written communication skills
• Ability to work independently with minimal supervision
• Comfortable discussing sensitive topics in a supportive way
• Ability to work reliably from home
• Tech-savvy and comfortable learning new systems

Preferred

• Experience in a mental health or healthcare setting
• Familiarity with HIPAA and protecting confidential information
• Experience with scheduling, customer service, or intake coordination
• Experience with electronic health record systems
• Located in Alabama

Hours & Growth

• Start at 5–15 hours per week
• Increase to 15–20 hours based on performance and practice needs
• Potential to grow to full-time in the next 12 months
• Flexible scheduling available ( daytime availability required -10am-8pm)

Why Join Us?

• Work closely with a supportive Director and administrative team
• Be part of a passionate practice serving women and families
• Grow into a larger role as the practice expands
• Work remotely with flexibility
• Meaningful work that changes lives

How to Apply

Please submit:

• Your resume
• A brief cover letter that includes:
• Why you're interested in this role
• Your availability
• Confirmation that you speak English and Spanish
• If you are located in Alabama

We look forward to meeting the compassionate, organized person who will help us support our clients with care and excellence. Looking to Hire February

Job Type: Part-time

Pay: $ $18.00 per hour

Expected hours: 5 – 20 per week

Work Location: Remote