Client Service Associate

JOB DESCRIPTION

JOB TITLE: Client Service Associate

EMPLOYER: Signature Estate and Investment Advisors Inc

DEPARTMENT: W2 Advisory Team

REPORTS TO: Lead Advisor 

EFFECTIVE DATE: 10/14/2025 

SUMMARY: This position supports the lead advisor with account management and client service needs. As a member of an advisory team, each member works together servicing clients. This will involve assistance in every aspect from introduction with a prospect to onboarding a client to servicing the continuous needs of those clients. 

DUTIES AND RESPONSIBILITIES:

• Deliver exceptional client service through both in-person and phone interactions.
• Coordinate and prepare materials for client review meetings; assist with onboarding and new account setup.
• Provide comprehensive sales and administrative support to Financial Advisors and their clients.
• Handle incoming calls and messages with professionalism, accuracy, and discretion.
• Monitor and follow up on time-sensitive tasks and deliverables to ensure timely completion.
• Maintain accurate and up-to-date client account records; support Financial Advisors with specialized projects.
• Maintain well-organized digital and physical filing systems.
• Draft and format professional correspondence, presentations, and reports.
• Manage calendars, appointments, and meetings with a high level of organization and attention to detail.
• Process invoices, check requests, and expense reports promptly and accurately.
• Support additional administrative tasks and projects as needed.

SUPERVISORY RESPONSIBILITIES:

• This job has no supervisory responsibilities.

QUALIFICATIONS:

• Bachelor's Degree (BA) from four-year college or university.
• A minimum of 3 year of relevant professional experience is highly preferred.
• Experience with AssetMark, eWealthmanager, and Advisor Managed Portfolios (AMP) is highly preferred. 
• Preferred FINRA licenses Series 7 and 66.
• Computer skills required: Spreadsheet Software (Excel); Order Processing Systems; Word Processing Software (Word); Electronic Mail Software (Outlook); Presentation software (PowerPoint); and CRM software. 

COMPETENCIES:

• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

BENEFITS AND OFFICE PERKS (If hybrid from Century City)

• Employee medical: With SEIA and employee contributions
• Employee dental, vision and life insurance: Fully paid by SEIA
• Dependent medical, dental and vision: Employee paid options
• Paid Time Off (PTO)
• Holiday Pay
• 401k with generous match and immediate full vesting
• Employee Assistance Program (EAP) and discounts
• Onsite gym access
• Paid parking by SEIA
• Reserved parking, valet, onsite car wash service and dry cleaning at employee cost
• Snacks and drink options daily, occasional meal catering
• Opportunity to work and grow with a collaborative and entrepreneurial team