Quality Control Servicing Analyst

Come join our amazing team and work remote from home

The Quality Control Servicing Analyst will be responsible for independently conducting audits of the servicing business units and its affiliates, are in compliance with internal policies and procedures, federal, state, local, and governmental regulatory requirements, and investor/agency/product specific guidelines. Also, ensure that all fraud red flags are identified and fully investigated, and findings are reported, and corrective action is taken. Perform all duties in accordance with the company's policies and procedures and all applicable US state and federal laws and regulations. The target pay for this position is $ $29.00 an hour.

What you'll do:

•    Conduct scheduled monthly, quarterly, and semi-annual audits on all loan servicing operations business processes and procedures from collections to REO; including but not limited to loan level detail review, control testing, draft and complete audit exception/citation detail and all rebuttal response and support, documentation retrieval, and back-up audit file creation.  

•    Perform OFAC reviews to ensure compliance with federal regulations and company policies. 

•    Validate exception/citation testing and maintain exception issue log tracking and trends. 

•    Conduct audits accurately, ensure proper controls are in place to reduce losses and in accordance with established audit timelines and standards.

•    Meet with department managers to discuss findings and ensure that where deficiencies are noted that corrective action plans are implemented to remediate those deficiencies in a timely manner.

•    Identify exception and performance trends and assist in the exception/dispute review and audit rebuttal process.

•    Complete default servicing fraud investigations and suspicious activity reviews as well as provide investigation support. File Suspicious Activity Reports as required.

•    Create and maintain documentation of processes, reports, applications, and procedures as per department policy. 

•    Track all completed audits and monitor scores in the quality control system of record.

•    Review areas of non-compliance and making recommendations on changes to company policies and procedures to ensure compliance for both new requirements as well as external audit findings.

•    Escalate matters of continued non-compliance and/or recommendations for improvement to quality control leadership team.

•    Perform compliance testing of new processes implemented and conduct routine compliance monitoring.

•    Participate in monthly compliance meetings and assist with special audits, as necessary.

•    Perform other duties and projects as assigned.

What you'll need:

•    High school diploma or equivalent work experience.

•    Five (5) or more years' experience in mortgage loan servicing.

•    Two (2) years of Loan Servicing auditing or compliance experience preferred.

•    Experience with compliance requirements (i.e., FHA, USDA, VA, FHLMC, FNMA) a plus.

Our Company:

Carrington Mortgage Holdings is a holding company whose primary businesses include asset management, mortgages, real estate transactions and real estate logistics. Collectively, the businesses are vertically and horizontally integrated and provide a broad range of real estate services encompassing nearly all aspects of single-family residential real estate transactions in the United States.  Guided by a leadership team with a wealth of industry experience and guided by a consistent philosophy, Carrington maintains the necessary infrastructure to ensure stability and maximize value during any market cycle. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit:

What We Offer:

• Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to several fitness, restaurant, retail (and more) discounts through our employee portal.
• Customized training programs to help you advance your career.
• Employee referral bonuses so you'll get paid to help Carrington and Vylla grow.
• Educational Reimbursement.
• Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: 

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