Student Experience Specialist

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Job Title: Enrollment and Student Engagement Specialist (part-time)
Department: Enrollment Services
Division: Enrollment Management
FLSA Status: Exempt
Union: SEIU Local 500
Reports to: Senior Director & Registrar, Enrollment Services

Grade: 4

Hourly Range: $ $24.73

Position Summary
The Student Experience Specialist provides proactive, personalized support to students including those enrolled in MICA's Master of Professional Studies (MPS) programs, with additional support for Professional Studio students as needed. Reporting directly to the Student Engagement and Experience Manager, this position plays a key role in ensuring students feel connected, informed, and supported from admission through graduation.

The Specialist assists with onboarding, registration, communication, and engagement initiatives that promote student persistence and satisfaction. This position requires evening and weekend availability to accommodate the schedules of working professionals and low-residency learners.

The Student Experience Specialist ensures that MICA's students receive a personalized, high-touch level of service at every stage of their academic journey. By supporting communication, onboarding, and engagement efforts, this role directly enhances student satisfaction, retention, and overall program success. Working alongside the Student Engagement and Experience Manager, the Specialist helps bring MICA's mission to life—advancing creativity, connection, and professional growth for every learner.

Key Responsibilities

• Serve as a key point of contact for assigned MPS and Professional Studio students, supporting them throughout their academic journey from admission through graduation.

• Assist in onboarding and orientation processes, ensuring new students receive clear, timely information and feel connected to the MICA community.

• Support registration and re-enrollment processes by communicating important deadlines, requirements, and resources.

• Conduct proactive outreach via phone, email, text, and virtual meetings to promote persistence and student success.

• Provide individualized coaching and guidance on academic planning, course sequencing, and navigating institutional resources.

• Assist with the coordination and delivery of student engagement programming, workshops, and co-curricular opportunities.

• Maintain detailed records of student communication and progress using the CRM and other student information systems.

• Collaborate closely with the Student Engagement and Experience Manager, Graduate Admissions, MPS Program Directors, and other campus partners to ensure a cohesive and high-quality student experience.

• Support events such as virtual information sessions, orientations, and student success workshops.

• Contribute to ongoing evaluation and improvement of student communication, engagement, and support practices.

• Perform other duties as assigned.

Knowledge, Skills and Abilities

• Skills: active listening, and a focus on supporting students balancing multiple responsibilities.

• Commitment to being available during nontraditional hours to meet student needs.

• Ability to work independently while contributing to a collaborative team environment.

• Dedication to supporting students from diverse backgrounds and nontraditional pathways.

• Demonstrated customer service skills.

• Exceptional skills in communications and interpersonal relations.

• Leadership experience managing teams and cross-unit projects.

• Ability to effectively translate and communicate interpersonally, orally and in writing.

• Skill in the use of personal computers and general office software, including database programs and advanced spreadsheet applications.

• Ability to manage multiple priorities and complex projects, meet deadlines, and adapt to dynamic environments while maintaining accuracy.

• Ability to work in teams across on-campus and remote environments.

• Technological proficiency, including experience working with data systems and tools used in higher education (e.g., Slate, Banner, Salesforce).

Minimum Requirements

• Associate's degree

• 1-2 years of experience in student support, advising, enrollment, or related higher education roles.

• Strong interpersonal and communication skills with the ability to build rapport across phone, email, and digital platforms.

• Demonstrated ability to support and coach graduate-level and adult learners.

• Strong interpersonal and communication skills across phone, email, and digital platforms.

• Experience with CRM or student information systems.

Preferred Qualifications

• Experience working with graduate or adult learners.

• Familiarity with online, hybrid, or low-residency academic programs.

• Experience using CRM or student information systems (e.g., Salesforce, PeopleSoft, Slate).

• Background in arts education or creative industry programs.

• Knowledge of financial aid processes and tuition benefits for working professionals.

• Bilingual ability (Spanish or other languages)

Conditions of employment:

• Satisfactory background check

• Availability to work evenings and weekends regularly.

Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

●    Physical Demands: While performing the duties of a job, the employee is occasionally required to stand, walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk or hear. The employee must occasionally lift up to 30 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus (may be adjusted depending on position)
●    Work environment: While performing the duties of the job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate. 
●    Required training: Handbook orientation, Anti-Harassment, Hazard Communication, Emergency Plans & Fire Prevention, Personal Protection Equipment (additional training may be added, SEE: EHS Manager training schedule).

Maryland Institute College of Art is committed to its policy of providing equal opportunity regardless of race, color, creed, national origin, religion, gender, sexual orientation, marital status, age, disability, or veteran status (disabled, Vietnam-era, or otherwise). Furthermore, the College does not tolerate any form of sex discrimination, including sexual harassment or sexual violence. This policy applies to all programs, facilities, and activities provided by Maryland Institute College of Art, including but not limited to admission, educational programs, and employment.

Applicants must apply online for each job in which they are interested. You will not be considered for any job for which you have not specifically applied. We do not accept applications via email, U.S. mail, or fax. Successful candidates for any staff or faculty positions will be subject to a pre-employment background check.

MICA provides reasonable accommodations to applicants with disabilities on a case-by-case basis. If you need a reasonable accommodation for any part of the application and hiring process, please contact Human Resources