Deposit Operations Specialist

Description
DESCRIPTION
Want to love your job and have an opportunity to own part of the company? Come work with us

First Federal Bank of Wisconsin actively seeks energetic and outgoing individuals who are ready for a rewarding career with an outstanding community bank. Banking experience is preferred, but don't let that stop you if you've considered a career in banking. We consider all applicants with "shiny, happy" personalities who are eager for opportunities to learn and provide an excellent customer experience

OUR STORY
As a community bank, First Federal Bank of Wisconsin is committed to our Mission of living our values and providing The Community Bank Difference through quick local decision making, a great customer experience, and a significant commitment to the communities we serve.

Our employees are important because they serve the needs of our customers and local communities. Our Vision is to provide our employees a value-based environment to work, learn, and grow. We develop long-term relationships with employees and customers to profitably grow into a high-performing community bank.

Summary / Overview
Perform various duties in the Operations Department. Assist Deposit Operations Manager with projects and tasks as assigned. Run reports and analyze data to provide management with information to support strategic goals, verify departmental tasks and develop dashboards for management. Provide excellent telephone service to internal partners, by listening, collecting information and providing answers or solutions in a positive, courteous and professional manner. Provide service to customers in a professional, courteous and confidential manner. Assist customers with account concerns and information on Bank services available and deal diplomatically with customer complaints. Comply with regulations and policies of Bank as established.

Primary Responsibilities
May perform any or all of the following duties:

• Assist as needed with the development of new products, forms and changes to the new account opening process.
• Administration of deposit product system to include specification changes, research of products, services and other system features.
• Assist in projects as needed for the bank.
• Evaluate processes in order to identify opportunities to maximize efficiencies, streamline and simplify processes, reduce errors, control risk and improve customer service delivery.
• Create and analyze recurring reports to monitor activity as needed, including but not limited to: Wire transfers, ACH, remittance transfers, debit cards, fraud, Regulation E disputes, etc. Report to Deposit Operations Manager and/or SVP Operations as needed.
• Serve as backup IT administrator and report to Digital Transformation Officer as needed. Assist in Digital Transformation area with projects, helpdesk and other tasks as needed.
• Create, update and maintain workflows, reports and other tasks as needed in the Teslar system.
• Provide feedback to management on critical issues, interest, and concerns of customers to support ongoing efforts to improve service and products. Identify and address systemic issues and take the appropriate actions to remediate exceptions.
• Assist in coordination of training materials, forms and procedures. Assist with training for Deposit Operations staff and other internal partners regarding Bank policies, procedures and reference materials. Write and/or update procedures for Deposit Operations and internal partners as needed.
• Maintain a good working knowledge of applicable regulations. Remain current on Deposit Operations concepts, practices, procedures and compliance to ensure technical and functional expertise for system utilization and problem resolution.
• Provide support to internal partner inquiries and issues related to deposit accounts, debit/ATM cards, account titling questions and electronic banking products.
• Provide feedback to management of critical issues, interest, and concerns of customer to support ongoing efforts to improve service and products.
• Serve as backup to the BSA Department for various duties, to include administration of the ITIN system, new account document verification, BSA reporting, remittance transfers, etc.
• Serve as backup to the Deposit Operations team for daily tasks as needed.
• Perform additional duties as needed.

Other Responsibilities
May perform any or all of the following duties:

• Demonstrate a working knowledge, comply and enforce First Federal Bank of Wisconsin employee handbook, policies and procedures, as well as all state and federal banking regulations
• Participate in ongoing training.
• Perform other duties as assigned.

Other Qualifications / Skills
Sound knowledge of Bank Financial services, Bank philosophy. Leadership skills. Ability to prioritize well, an aptitude for detail work, good communication and listening skills. Tact and diplomacy in dealing with vendors and employees. Strong organizational skills. Ability to work well under pressure. Proficient computer skills. Strong communication skills. Problem solving skills. Flexibility and ability to multi-task. Flexible schedule.

Requirements
Associates degree preferred. 2 years of financial industry or equivalent work experience. Progressive training and experience with Bank services, general clerical experience. Experience working with reports and large datasets. Accuracy and attention to detail. Technological proficiency.