Patient Care Specialist

4 days ago

Albany, New York, United States OrthoNY Full time

We are looking for a detail-oriented and highly organized Surgical Scheduler to support our Orthopedic Surgeon - Total Joint Arthroplasty (Hips and Knees). In this role, you'll coordinate surgeries, book pre- and post-op appointments, and serve as the key point of contact between patients and providers.

This position is perfect for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering exceptional patient care.

Pay is based on years of applicable experience

Monday-Friday 8am-4:30pm

General Description:

The Patient Care Specialist acts as a liaison between providers and patients to coordinate tests, procedures, appointments, and book surgeries as well as providing required medical documentation and basic education when communicating with patients.

Essential Duties and Responsibilities:

  • Perform follow up related to past, present or future office visits of patients for their designated providers;
  • Schedule surgery to include booking, booking pre/post-op appointments and follow up on clearance and documentation in the patient's medical record;
  • Complete paperwork (i.e., disability, worker's comp, PT referrals and prior authorizations) as needed;
  • Receive/mail/fax/scan PT, surgical documents and all correspondence from referring physicians as needed;
  • Handle all appointment rescheduling for providers as needed;
  • Respond to incoming task/calls from Call Center/ Front End to override/accommodate emergency appointments as well as all necessary patient calls;
  • Coordinate providers schedule to include, but not limited to meetings, attorney conferences, cases, appointments and provide communication to provider;
  • Obtain necessary patient information to include, but not limited to medical necessity, medical records, medical transportation auth, home care orders and evaluations, referrals, PT prescriptions;
  • Communicate with case managers regarding care as needed;
  • Other responsibilities as needed/assigned.

Qualifications:

  • High school diploma required, associate or bachelor's Degree preferred;
  • 3 years of experience working in an office setting, medical setting preferred;
  • Surgical scheduling experience and/or LPN license and experience a plus;
  • Proficiency with Microsoft Office required; experience with an EMR a plus;
  • Exceptional written, verbal and interpersonal communication skills;
  • Highly organized with strong attention to detail;
  • Valid driver's license and vehicle for needed travel.

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