Manager, Internal Fraud

For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued.  

We help people do more with their technology and stay connected on all of their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistance to fix any technology issues they have and protection of their devices to ensure they quickly get a replacement or repair if anything does go wrong.  

POSITION OVERVIEW:

The Manager of Internal Fraud is responsible for minimizing fraud committed by Asurion associates enterprise-wide through the use of internal fraud tools by defining measures to enhance current procedures and processes.  Acting as a liaison to partner departments, this manager will define risk opportunities of new programs and recommend mitigations. This role will also coordinate communications and employee awareness training on current internal fraud trends and preventative measures in order to strengthen the adequacy and efficacy of the internal fraud function. This position also works investigations of fraudulent and illegal activity as well as company policy and regulation issues, bringing the appropriate internal fraud cases to resolution, prosecution and restitution. 

The ideal candidate will have a high level of collaboration with direct reports and extensive involvement with multiple Operations, Human Resources, Finance and Legal groups.  The candidate should also be able to analyze large volumes of data from disparate data sources and identity outliers, discreet patterns, red flag behaviors and potential fraudulent activities.  They should also be able to identify trends cross functionally, reporting larger systemic issues to inter-departmental stakeholders.  This role is a people leader role and will be responsible for the work of Analysts and Sr. Analysts reporting to them.  In particular, the ability to support the work of others, delegating tasks, coaching others, leading peer groups and role modeling the Asurion core values are essential to ensuring the success of the investigative team.

Responsibilities: 

• Staff management responsibilities include interviewing and hiring, monitoring and directing work assignments, conducting performance evaluations, addressing disciplinary issues, coaching and mentoring, and enforcing departmental and company guidelines, practices, and policies

• Work with business partners to provide and implement solutions for internal fraud cases and trends; identify emerging themes and key indicators in fraud investigations and lead cross-functional teams to implement new strategic policies to mitigate exposure and manage risk

• Design, implement and evaluate antifraud programs and controls to prevent, detect and respond to internal fraud

• Draft new and or revise existing anti-fraud policies, obtaining appropriate approvals and defining associated communication plans.

• Identify and implement new fraud detection tools including testing, deployment and determining optimal usage.  Identify how tools and resources can be utilized by other departments and facilitate flow of information

• Identify vulnerabilities in programs, systems, and processes

• Understand and quantify risks associated with new or proposed processes or procedural changes and representing the Fraud team in project groups and planning meetings

• Regularly meet with Customer Solutions leadership and constituents to identify internal fraud vulnerabilities

• Provide regular reporting at the departmental level reviewing the past month's activity and identifying any emerging issues

• The manager will be also be positioned to lead projects, support peers and take accountability for team members without a direct reporting relationship

• Ensure internal fraud cases are researched, documented and completed in accordance with departmental, regulatory and compliance reporting standards

• Maintain confidentiality of all investigation materials and case documents

• Partner with counsel to prepare for and, when necessary, attend mediations, arbitration, and other court proceedings

• Interact with law enforcement when warranted.  Testify in court when required

• Update job knowledge by tracking and understanding emerging fraud related practices and standards; participating in educational opportunities; reading professional publications; maintaining professional networks; participating in professional organizations

Requirements: 

• Bachelor's Degree

• 3-5 years of fraud investigation or quantitative analysis experience with financial services, IT, Human Resources, auditing, property/casualty insurance, or corporate risk management

• CFE (Certified Fraud Examiner) certification preferred

• Previous experience in people leading and team management preferred

• Effectively communicate with all levels of the organization including proven ability to develop strong relationships with peer groups across multiple departments

• Skilled at building and maintaining cross-functional and multi-level relationships across large organization.  Able to work well within a team environment, as well as individually and collaborate effectively

• High level of professional and personal integrity and ethical behavior

• Demonstrate ability to prioritize and manage multiple tasks/projects and deadlines simultaneously

• Excellent communication (oral, written, presentation), interpersonal and consultative skills are required

• Proficiency in SQL/Oracle, Microsoft Excel, Word, and PowerPoint, Microsoft Access preferred

• Strong problem solving and process improvement skills

Licensing

This position may require that you hold a valid insurance license. Failure to pass the insurance license exam or an inability to obtain or maintain the required license(s) will result in forfeiture of the position.

If you are not currently licensed, but have taken and failed the insurance licensing exam or have otherwise been unable to complete the licensing application process you will not be considered for this position.  

We take care of you (benefits/perks): 

• Competitive pay and benefits including health, dental, and vision 

• Retirement savings plan  

• Paid time off 

• Continuing education support 

• Ongoing training to grow your skills 

EOE/M/F/DV

Primary Location: US-TN-Nashville-Gulch

Organization: Fraud Operations

Schedule: Full-time