Collections Manager

Join our high-energy, devoted team of motivated go-getters at Prosponsive Logistics We are looking for a self-starter who is excited to jump into a leadership role in collections in the pertinent industry of transportation and logistics at our Atlanta headquarters near the Hartsfield-Jackson Airport Prosponsive Logistics is a third-party logistics company (3PL) with a focus on building relationships externally with customers and carriers, and internally with our co-workers, tenured and new to the team We are growing in sales, size and people, and we hope YOU are eager to be an important component to our growth and success

Position Summary

The Collections Manager is responsible for overseeing the accounts receivable collections

process to ensure timely and accurate cash receipts while maintaining positive customer

relationships. This role leads the collections team, drives process improvements, manages

customer communications related to past-due balances, and partners closely with Operations,

Sales, and Finance to resolve billing and payment issues. The Collections Manager reports to

senior finance leadership and plays a key role in optimizing cash flow and reducing days sales outstanding (DSO).

Key Responsibilities

Collections Operations & Leadership

• Manage and oversee the daily collections activities for past-due customer accounts.
• Lead, coach, and develop the collections team to ensure consistent execution of collection strategies and customer follow-up.
• Establish priorities and workflows to ensure timely outreach on overdue balances.
• Monitor workload distribution and adjust resources as needed to meet business demands.
• Serve as an escalation point for complex or sensitive collection issues.

Accounts Receivable & Aging Management

• Own the A/R aging review process and ensure timely resolution of past-due accounts.
• Partner with internal teams to research and resolve unapplied cash, short payments, deductions, and disputes.
• Ensure accurate documentation and tracking of collection activities within the A/R system.
• Support preparation of reporting related to A/R aging and collection performance.

Customer Communication & Portals

• Act as the primary point of contact for customers regarding collection inquiries and payment issues.
• Maintain working knowledge of all customer billing and payment portals to support efficient collections.
• Coordinate with customers to resolve invoicing discrepancies and obtain payment commitments.
• Maintain professional and service-oriented communication while enforcing payment expectations.

Cross-Functional Collaboration

• Work closely with Operations, Billing, and Sales to resolve issues impacting payment.
• Partner with Finance leadership on cash forecasting and collections strategy.
• Participate in branch and cross-functional meetings to support reduction of overdue balances.
• Ensure alignment between billing accuracy and collections effectiveness.

Process Improvement & Metrics

• Develop, track, and report key collections metrics (e.g., DSO, over-90 balances, collection effectiveness).
• Identify opportunities to improve collections processes, systems, and controls.
• Assist with standardizing procedures and documentation related to collections activities.
• Support system enhancements and automation initiatives related to A/R and collections.

Compliance & External Support

• Ensure collections practices comply with company policies and applicable regulations.
• Coordinate with external collection agencies or legal partners when necessary, including monitoring cost effectiveness.
• Maintain accurate customer account documentation related to collections actions.

Other Duties:

• Perform other related duties as assigned to support the Finance organization.

Qualifications:

Required

• Bachelor's or Associates degree in Accounting, Finance, Business, or related field (or

equivalent experience).

• 5+ years of progressive experience in accounts receivable and collections.
• Prior experience leading or supervising a collections team.
• Strong understanding of A/R processes, aging analysis, and cash application.
• Experience working with customer billing and payment portals.
• Excellent communication, negotiation, and conflict-resolution skills.
• Strong organizational skills with the ability to manage multiple priorities.

Preferred

• Experience in transportation, logistics, or service-based industries.
• Familiarity with ERP or accounting systems (e.g., Accounting Seed, Salesforce-based systems).
• Experience partnering with banks or supporting borrowing-base or cash-forecasting processes.

CULTURE & PERKS:

• Base salary plus commission
• Back-to-Back Winners of AJC's Top 100 Workplaces
• On-site gym
• Holiday & "just because" celebrations
• 401K
• Insurance offered: Health, Vision, Dental
• Casual dress code
• Friday Breakfast
• Encouraging, friendly, motivating environment and atmosphere