Automotive Service Advisor

7 days ago

Waterbury, Vermont, United States Ted's Kar Kare, Inc Full time

Job Summary

We are seeking a knowledgeable and customer-focused Automotive Service Advisor to join our family owned and operated team. The ideal candidate will serve as the primary point of contact for customers requiring vehicle maintenance and repairs, ensuring a seamless service experience. This role involves coordinating between customers and our skilled technicians to deliver exceptional automotive service, while also identifying opportunities for upselling additional services and repairs.

Duties

  • Greet customers promptly and professionally, establishing rapport and understanding their vehicle concerns.
  • Write detailed service orders, accurately documenting customer complaints and vehicle issues.
  • Communicate effectively with technicians regarding vehicle diagnostics, repairs needed, and estimated timeframes.
  • Manage service writing processes efficiently to ensure timely vehicle turnaround.
  • Handle cash transactions accurately when applicable.
  • Follow up with customers on vehicle status and ensure satisfaction upon completion of work.
  • Maintain knowledge of current automotive repair techniques and industry standards to advise customers appropriately.
  • Make Appointments for customers
  • Ordering parts for technicians as they need them and getting pre-approval for repairs if required

Skills

  • Automotive knowledge and service writing experience
  • Familiarity with a wide range of automotive systems including, oil changes, alignment, suspension components, tire services, shocks & struts, brake repair.
  • Strong customer service skills with the ability to communicate technical information clearly and professionally.
  • Experience in auto service writing
  • Multi tasking
  • Ability to handle cash transactions accurately and use of credit card machine
  • Excellent organizational skills with attention to detail in managing multiple service orders simultaneously. Join our team to provide outstanding automotive care while advancing your career in a fast-paced dealership environment

Job Types: Full-time, Part-time

Pay: $ $25.00 per hour

Expected hours: 20 – 45 per week

Work Location: In person

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